Hotel Californian

Visually Stunning to a designer’s eyes !

The staff at the hotel topped our expectations time and time again. They made our stay extra special.

Very nice but came at a high price. Parking was a bit annoying dealing with a parking garage that charged regardless of staying at the hotel, we had our room forgotten to be cleaned one day but they made it right after letting them know. Good central location but less peaceful than other options at this price.

The location was great! Close to restaurants and the beach.

Rooms were beautiful and clean. Hotel was busy , so did not get to interact with staff that much

Exceptional

Very clean best service, beautiful location

Paradise (IYKUK)

Exceptional

Great, clean room and staff very friendly1

Great location, good sized rooms and amenities. A couple of the staff weren’t as friendly as they could be.

The rooms were nicer than on the hotel pictures. They were large and recently renovated. The location is great. The hotel itself is very charming.

It was such an amazing hotel!! They really do everything right. I can’t wait to go back.

The room itself was genuinely beautiful: stylish, comfortable, well designed and absolutely in line with what I expected from a hotel in this category. Unfortunately, that was by far the best part of the stay. Almost everything outside the room felt completely at odds with a five-star hotel. The overall atmosphere was surprisingly downmarket and lacked any sense of refinement or luxury. We attended the hotel’s “social hour”, which was horrible, and even found rubbish inside the hotel elevator. We then went up to the rooftop expecting a sophisticated five-star setting, only to encounter a very casual, teenage atmosphere, with people drinking from plastic cups. It was honestly depressing given the price and positioning of the hotel. The surrounding area was also a huge disappointment and felt dramatically different from the elegant, upscale Santa Barbara I remembered from previous visits. The staff were polite, but politeness alone is not five-star hospitality. There was very little initiative, personal attention or genuine effort to understand what would suit us. It was obvious that I had returned to the hotel extremely disappointed with the area, and I specifically asked for a restaurant recommendation that would be clean, sophisticated and genuinely upscale. Despite explaining exactly what I was looking for, I was sent to Lark, which turned out to be completely wrong for us and only made the evening worse. At this level, I expect more than a beautiful bedroom. I expect judgement, service, atmosphere, attention to detail and a team capable of reading the guest and making appropriate recommendations. None of that was there. For the amount of money we spent, the overall experience was profoundly disappointing. The contrast between the excellent room and everything surrounding it was extraordinary.

The room was excellent. The location was excellent. They had a Jacuzzi and a nice pool. The spa was minimal. The services were excellent only a steam room. I wouldn’t call it a five star.

Amazing stay! Had a great time, loved the pool and location! Staff was amazing!

Exceptional

If you are looking for a peaceful break, then this is not the hotel for you. While conveniently located, the hotel suffers badly with noise issues. From an excessively loud train horn that starts at 6:50 am every morning and continues throughout the day, to trash collection right outside your room at 6:00 am, to a street cleaning truck that runs a loud pressure cleaning motor, don’t expect to sleep in. The insulation on the windows is poor and the noise too much for a restful stay. For those wondering, this occurred on every one of the four mornings we were there.

Very good

O booked with you the highest rate room with views of ocean and i got court yard room Prices vs value And 3 days after i checked out they charged me $25 for a laundry bag that i had put my dirty cloths in…$1500 per night of stay and i cant have a laundry bag?