Sandbourne Santa Monica, Autograph Collection

Overall the taste and quality was excellent. Parking didnt come with the booking.so had to handle some hassle to park the car over night.

It was good, enjoyed the location and priced appropriately.

Disappointing

Loved the property overall, however we did not get the room we had booked, told on arrival we had an upgrade when in fact it was a downgrade room and our teenage boys had to sleep on a tiny very uncomfortable couch, and we had no bed linen until we complained multiple times!

room 506 has a tv router issue - i had maintenance come and reset it but the issue kept happening - you should replace the tv router. it made me stay a little frustrating this time.

The noise level was so bad we had to move rooms. We went from a room with an ocean view and balcony to one with neither and we're only compensated $100 for our 2 night stay. There are no coffee pots in rooms or ice machines. Bottled water is $9 in the hotel lobby. Overall, we were very dissatisfied.

The entire staff was proactive and polite.

La primera habitación que me dieron no me gustó, pedí si me podían cambiar la habitación , y un empleado llamado Erick sin pensarlo me busco otra habitación y me dio una mucho mejor y con mejor vista a la playa . Fue muy amable Erick conmigo

This is not a beach front hotel. You will have to carry the chairs they rent you along with the towels/umbrella to the beach. Needs a bit of a renovation. Staff was nice in dealing with the many issues we encountered. Overall a 4/10.

Feels more like motel then a hotel

Pool was lovely, only gripe was that the lounge chairs are situated too close the the pool, which meant we got a lot of side eye and tutting when the kids splashed whilst swimming. Room was clean and plenty big enough for a family of 4. Our room overlooked the main street and there was some noise but on the whole it wasn't too bad. The rooms would benefit from hot drink facilities in the room, we don't drink coffee, we had our own tea bags but had no way to make in the room. We didn't eat at the restaurant as our kids are too fussy for the menu that was available but can 100% recommend Dogtown Coffee which is a couple of blocks over. Also didn't use the valet parking due to the cost, but we were able to park at the civic hall which is only a 5min walk and very secure. Staff were great, very friendly and helpful.

Recomendado

I had a reservation through Booking.com for an accessible room with a roll-in shower through Monday, August 24, as well as a second room through Sunday, August 23. Despite having clear confirmation of this reservation, this manager insisted that we had to check out of the accessible room on Sunday because, according to her, the hotel had made a mistake in their system when assigning the rooms. My father has been in a wheelchair for 30 years. A roll-in shower is not a preference or a luxury for him, it is a necessity. Without an accessible shower, he simply cannot bathe. Our Booking confirmation clearly showed that the accessible room was reserved through August 24. What was most upsetting was not only that this manager refused to find a solution to a problem caused by the hotel, but also the way she treated us. While I was trying to explain the situation, with my father sitting next to me in his wheelchair, she asked me to step aside so she could continue assisting other guests with their check-outs. Her attitude was dismissive, disrespectful, and completely lacking in empathy. It is incredibly disappointing that a hotel this beautiful would allow a guest with accessibility needs to be treated this way. Accessible accommodations are a necessity, not something that can simply be taken away because of an internal hotel error. The rest of our stay was excellent. Management should seriously reconsider who they place in a front desk leadership position, especially when that person is responsible for handling situations involving guests with disabilities. If the hotel is unable or unwilling to honor the room type and dates confirmed through Booking.

I would have given our stay 5 stars, as the hotel itself is beautiful and we had a wonderful experience overall. Unfortunately, our last day was completely overshadowed by an extremely rude and inconsiderate front desk manager. (Only her because all the rest of the team was very helpful during our both stays) I had a reservation through Booking.com for an accessible room with a roll-in shower through Monday, August 24, as well as a second room through Sunday, August 23. Despite having clear confirmation of this reservation, this manager insisted that we had to check out of the accessible room on Sunday because, according to her, the hotel had made a mistake in their system when assigning the rooms. My father has been in a wheelchair for 30 years. A roll-in shower is not a preference or a luxury for him, it is a necessity. Without an accessible shower, he simply cannot bathe. Our Booking confirmation clearly showed that the accessible room was reserved through August 24. What was most upsetting was not only that this manager refused to find a solution to a problem caused by the hotel, but also the way she treated us. While I was trying to explain the situation, with my father sitting next to me in his wheelchair, she asked me to step aside so she could continue assisting other guests with their check-outs. Her attitude was dismissive, disrespectful, and completely lacking in empathy. It is incredibly disappointing that a hotel this beautiful would allow a guest with accessibility needs to be treated this way. Accessible accommodations are a necessity, not something that can simply be taken away because of an internal hotel error. The rest of our stay was excellent. Management should seriously reconsider who they place in a front desk leadership position, especially when that person is responsible for handling situations involving guests with disabilities. If the hotel is unable or unwilling to honor the room type and dates confirmed through Booking.

Very poor

Great location. Lovely hotel. Great to have chairs and body boards to take to the beach. Overpriced - $100 a night to park is quite frankly ridiculous! Breakfast was very expensive. As were drinks. Not enough beds by the pool.

Loved our stay here, great hotel and staff. Great location for the pier and beach

Completely underwhelming Tatty, cheap furnishings. pool was a disgusting colour so didn't use. Completely understaffed.

N

Convenient location!