Extended Stay America Suites Santa Rosa North

Love the rooms. The little kitchen it has.

:)

I liked tht it had a kitchen with a stove and the place was really clean ,i had a very pleasant stay and would recommend this place to others

Excellent

Parking very secure, easy in and out to major roads. Laundry facilities very clean, works well. Staff extremely nice

The rooms were clean and looked new. The front desk attendant was friendly.

The "breakfast" was a small table with packaged muffins, granola bars, and a few packets of oatmeal. No tables. Not really a breakfast option to rely on. Everything else was great! Very comfortable.

The room was a bit tired looking and smelled heavily of Febreze. There was an okay little kitchenette but you have to pay to have any utensils. Refrigerator was useful, though. On the whole, the property needs a bit of TLC.

Staff wasn't available to check in guests at 7:00 pm She was on a break and told us she would be back in 30 minutes We left and found another hotel We are disputing the charges see above

Exceptional

Disappointing

Nothing, Booking.com owes me money. The hotel would not let us stay at the hotel stating no reservation and no card on file. Nothing, Booking.com owes me money. The hotel would not let us stay at the hotel stating no reservation and no card on file.

Nothing Poor customer service, had to wait about 10 minutes to check in, nobody at desk. Reason being, customer service agent had to smoke her cigarette outside.

Last minute stay so I didn’t study the reviews as I typically do. Everything was good except for the noisy fridge that kept making knocking sounds that were pretty loud during the night. It wasn’t like the plug was easily accessible or I would have just unplugged it. That and one of my neighbors woke me up around midnight. The walls seem pretty thin, but he was making at lot of noise. Breakfast was grab and go typical. Overall I felt safe traveling by myself. It was clean and I would stay there again.

nothing everything

Nice stay .. big room . Kitchen full fridge.. great if your staying multiple days

The breakfast was a choice of packaged mini muffin or packaged granola bar. It was deceptive to call it breakfast. Coffee was luke warm. The hotel was in a nice area if you don't need to be at all close to town. The room was fairly large, though. Everything. When I first arrived there was no one at the front desk for about 15 minutes. The building was old and beat up.

Good

Pleasant

Helpful associates Breakfast left a lot to be desired Room showed many cosmetic issues that showed much wear and tear Wasn't as clean as you would like; crumbs in drawer and on kitchen counter