Hilton Shreveport

The bathtub was rusted, room was dusty, parking garage elevator was broken and apparently has been for a long time so you have to walk down the stairs if you need to park on the upper levels. Parts of the hotel did not have ventilation so there was no a/c blowing in the middle of summer .

I stayed here. It’s nice on outside. But room had a weed smell. Carpet felt wet still. The first room we stayed in my shower didn’t work. The water did not come out. So they sent some kind of security that moved us to a different room up the hall. That room toilet handle was broke. I checked out after 1 day and valet was 20.00/a day. I was told I wouldn’t be charged at all because of my troubles. I looked at my card and was charged 2 days. My stay wasn’t good at this Hilton.,

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Great customer service and restaurant in the hotel was great , staff was friendly!

GOT TIRED OF WAITING AND WE LET!!!! Not a very good experience at all.

They only thing it is that the elevator didn’t work On the sky walk so you have to use the elevator to walk across street to get to the hotel which isn’t bad I will stay here again

Great an comfortable rooms, Food was delicious!! Staff, especially Armand in check-in and check-out were awesome!!

Issues: No welcome to the Hilton as we unloaded our bags. We had to get the luggage trolley ourselves before the bellman thought enough to help. On the way out, zero help. We had no hot water in the morning. Took over an hour for the maintenance to come to our room. Not in the same class as Starwood or Hyatt.

Luxury

Everything was great, I enjoyed my stay

It was convenient

The first room i was given was dirty all towels used and trash bags everywhere.When i was switched to another room it smelled like mold the 3 room was ok but i had to keep moving my luggage.

Excelente location

The staff was nice & helpful in every way. When we checked on the entire 10th floor smelled disgusting and the toilet was non functional and dirty upon check in. Called front desk told them I will leave for a couple hours to get food and hopefully it will be fixed when we got back to determine if we would stay or not. Upon returning everything was fixed and fine. Food wasn't anything but tasteless ordered room service twice once for breakfast and once for half lunch half dinner. No seasoning and no salt or pepper offered. Pool was closed due to rain the end.

The staff was friendly and attentive. My sister requested to change rooms because of an unpleasant odor in her assigned room and she was quickly given a new room.

Clean NA

Every room has a awful smell

Staff was amazing. Valet and shuttle was great service. Room door was hard to shut, food could be better, doors had stains on them.

Everything was great!

The room wasn't ready when I was there to check in at 4:00pm which is really to be checking in. Check in time should be at 12 or 1. Check in and put times.