Birch Hill Suites South Bend

Bad

You should take this property off of your list. It is not only a hotel. It is also a short term stay for what appears to be low income or temporary public housing. It does not have any hotel features. There is no daily cleaning. There are no changes of towels fire alarm went off daily. It does not have any amenities of a hotel and you should consider removing this property. most of the occupancy are tenants who live in this location. to increase the price to an unreasonable amount because there is a football game is exploiting visitors, and guests. The facilities were not clean or maintained our room did not have a room number, but a sticker with a marker writing the number of our room. The room is supposed to be a suite. The cabinets had no doors. There were no utensils no glasses, no cookware. The towels were of low quality. The elevator broke down the fire alarm goes off daily, requiring evacuation of the building and the fire department to be called. There is no ice machine. There are no glasses not even paper glasses in the room. There is no closet. This is not a hotel. It is a temporary apartment for those who appear to be displaced and they offer a few rooms as hotel rooms.

Bad

Nothing The whole place smelled like mold they wanted the guest to take there trash out to the back dumpster

Very good

There was no Breakfast Nothing

Nothing Everything! The pictures online do not match the facility! We left after the first night and I want my refund for the second night. I am also requesting a partial refund for the first night. This facility was awful. Our inside lock was even missing parts so you couldn't lock it. The burners didn't work, no phone, no alarm clock, the cabinets were rotting. The whole thing was awful!

They don't clean your room the smoke alarms go off in every room when its just for one room

Do not stay here.

Do not recommend at all

Finally, the fire alarm went off 3 times from 7pm to midnight. All 3 were attributed to people smoking in their room. I do not blame this on management as the person at the front desk was very clear to me that smoking was not permitted and that the room alarms were tied to the whole system. Overall - a very long night.

Nake sure you check in before 8 or you'll be looking for a room somewhere else! Check the fine print. Front desk is only open till 8pm

I was disappointed by my stay. The reviews seemed positive, but when I checked in, I found the room to be dirty. There was dirt on the floor, stains on the sheets, and crumbs. It looked like the sheets may not have been changed. The staff was helpful in switching rooms, but upon getting into the second room, I noticed the shower was broken. I was moved into a third room, which was acceptable, but the whole situation made me feel uncomfortable about the hotel. The front end staff was helpful, but it appears cleaning and maintenance staff are not.

Very poor

Drawers were broken, someone used room before check in and left hair shavings in bathroom sink, cabinets dirty, chair stained, no extra toilet paper, no plastic cups, fridge not stable and cobbled, fridge did not properly cool.

At the time I booked my reservation I was a registered sex offender, but I am no longer.I didn’t like the fact that booking.com didn’t have any disclosures about sex offender’s offenses upon booking with the hotel. Upon my checking in the hotel only disclosed the fact that they do not allow sex offenders staying in their hotel. I had already signed in and paid for the room. Now, the hotel is not refunding me my money that I paid through your website. Because of your lack of disclosures and the hotels I am out my payment! This is why the bad rating.

Definitely, not.What was advertised?No internet, no towels. The room was falling apart.Mattress was completely uncomfortable on a old spring frame

People was rude and very disrespectful

Juicy buffet across the street was good as usual

They didnt even have a room available