Aloft by Marriott St Louis Central West End

The valet attendant warmly greeted us and was helpful. Staff at the desk was friendly, welcoming and helpful. Very appreciative of this frontline professionalism. The room was clean (loved the minimalist feel), the bed was comfortable, and there were plenty of towels! Will definitely stay again!

Beautiful hotel and spectacular outdoor area. Just wish the staff was friendly. With my few interactions, I was either made to feel as I was a big inconvenience or bothering them, or questions were answered as if I should already know the answer. However, I know everyone can have a bad day, although I feel like I meant all of their staff on their bad day. I would stay there again.

Good location to BJC, SLU and WashU. Was not aware parking lot fee per night was in force. Valet very responsive. Liked having hot coffee by the front door. Would stay here again.

Lovely location and amazing room

Rooms were unique

Great location!

Very nice

Very clean and super nice rooms. Loved it was pet friendly for our Goldendoodle to travel with us. Loved everything about our stay except convenience to restaurants and bars. They will shuttle you to anything within 2 miles but nothing is that close. Could maybe stretch the 2 miles to 5 and then it would help. All in all, pretty nice hotel. Employees could be more informed on close places to eat and entertainment.

We really enjoyed all the extra amenities Aloft had to offer. The pool, gym, bar, games, lots of seating areas in the lobby, balcony & courtyard, the perfect place to unwind after a long drive. The staff were all extremely helpful & friendly. Parking is extra, but you can park in the lot next door or choose valet parking

It was clean but the way the lights work are weird and the tv was broke and look like it had been broken for awhile. The bar looked like it wasn’t open for a Friday night seem weird.

Disappointing

Smelled and looked really clean staff was friendly Tv didn’t work called to let someone know but no one came to fix issue

Pleasant

Very good

Room was very beautiful and a wonderful of the back area. All employees were nice and helpful.

Unfortunately, this property wasn't conducive to a relaxing stay. The air conditioning is very loud and cycled on and off constantly during the 100-degree heat. Additionally, noise carries easily from upstairs; simple footsteps from above were clearly audible throughout the day and night.

I later informed the hotel about both charges. A manager contacted me and told me that he had submitted a refund request for both the $75 deposit and the breakfast charge. He asked me to allow some time for the refunds to appear depending on my bank. That conversation took place on August 11. It is now September 7, almost four weeks later, and I have not received a single dollar back. No one from the hotel has followed up with me or contacted me to make sure the issue was resolved. This is extremely disappointing and frustrating. As someone who had just arrived in the United States for the first time, I relied on the information given to me by the hotel staff. I am a student and every dollar matters to me. I should not have to keep chasing the hotel for money that I was already told would be refunded. I simply want the money I am owed returned to me and this issue resolved as soon as possible.

When I first arrived at the hotel, I was asked by an employee to pay a $75 deposit. I was told that this amount would be refunded after I checked out. The next morning, I was also charged for breakfast without being asked or informed that breakfast was already included with my stay. Since it was my first time in the United States and I had just arrived, I was overwhelmed and unfortunately did not realize this at the time. I later informed the hotel about both charges. A manager contacted me and told me that he had submitted a refund request for both the $75 deposit and the breakfast charge. He asked me to allow some time for the refunds to appear depending on my bank. That conversation took place on August 11. It is now September 7, almost four weeks later, and I have not received a single dollar back. No one from the hotel has followed up with me or contacted me to make sure the issue was resolved. This is extremely disappointing and frustrating. As someone who had just arrived in the United States for the first time, I relied on the information given to me by the hotel staff. I am a student and every dollar matters to me. I should not have to keep chasing the hotel for money that I was already told would be refunded. I simply want the money I am owed returned to me and this issue resolved as soon as possible.

No garbage bin by coffee station, poor lighting, and broken shelf by bed

Exceptional