Courtyard Statesville Mooresville/Lake Norman

First time saying at this hotel. Rooms were dirty, floors in bathroom dirty, felt like they only make the bed and wipe nothing down. Toilet was clogged when we checked in. Staff gave us a clearly dirty plunger in a bag to unclog our self. sections of the wall paper cut out in squares on the wall in the bathroom with looks to be mold or stains. Shower had good pressure and clean but water leaked out of the door because the door seal damaged. We sat outside by the "firepit" all the chars around the pit seats broken and uncomfortable, very old dirty cushions. Asked staff to turn on the fire pit and was told the firepit has not worked in years. Bar area and lobby looked to be the only place they focused on cleaning. No coffee included in your stay. you have to buy at the bar. This hotel may have been nice was it was first opened but poor maintenance has let it fall apart.

Nice, convenient Liked it

Had a great stay on my trip home. Highly Recommended

The room smelled of mildew, we all kept sneezing in the morning. It was not a good experience.

The room was 78 degrees upon arrival. Too hot not only for humans but also for my dog.

Clean room friendly staff only issue we had was it felt like the AC didn’t work well

Convenient Short of staff in bistro

My key stopped working the second day. I took it to the front desk and the key machine wasn't working. They let me into my room, but never brought a new key. I ended up ordering a pizza so I didn't have to leave.

Clean Location No free coffee or breakfast like other hotels

Room was clean and staff was very pleasant. Unfortunately cook didn't show to make breakfast so we checked out early and went out to breakfast - all worked out.

Location to Rte. 77, clean, convenient and welcoming! I would have preferred a 1st floor room with our pet but it worked out well.

Clean rooms

Nice place

Staff was welcoming, breakfast options great, and room was clean.

good value for your money

Sooo... The hotel, the parking, the location, all good. Insofar as amenities, be prepared to pay for EVERYTHING! That surprised me. I realize prices everywhere for everything have gone up, at times dramatically, but having to pay for a cup of fresh coffee $3 in the morning was a bit over the top. Now let's discuss the Staff. The Breakfast staff were so discourteous, rude, and scarcely civil both days that by the second day we went to McDonalds for coffee and a muffin just to keep the day from starting out so negatively. And that's a shame. I've stayed many a night in Hotel Marriotts over the years. But you can bet I won't be back to this one.

I did not have breakfast. They have their own restaurant (that is great) and I purchased dinner but not breakfast. Can not think of another thing.

So we had the Presidential Suite, and while it was very spacious, we realized we needed a rollaway pretty badly since the couch bed was only a twin size. I felt bad for the man working the front desk, it seems he was the only employee in the whole building all afternoon/evening and was struggling. Some guests decided to leave after dealing with having to wait on things, and we finally gave up on getting the rollaway. So some of the party had to sleep in the floor that night. For what you pay, that's sad. But it's also sad that he needed help and didn't have any, so we aren't "mad" at him by any means. Probably would just look elsewhere next time.