Sleepy Hollow Hotel, a Dolce by Wyndham

The front desk attendant was very pleasant and accommodating, clean rooms and well maintained facility.

It is a very pretty place we would consider staying again if we ever came through Sleepy Hollow again

1) We arrived to find the air conditioning not working. And even after they fixed the thermostat, the air conditioning did not dehumidify the room properly. 2) The room darkening shades were not long enough. They ended before the end of the wall. So they were not so room darkening. 3) We were billed twice for our stay.

I have stayed here four times but this ladt time was miserable! Teenagers and adults banging doors yelling and running down the corridors and the hotel staff didn't do anything about it. Mind you this went into the wee hours if the morning

The room we booked was “ out of order “ I ended up in a smaller room that couldn’t fit my family. We were told Expedia would be refunded. When checking out and asking for my Expedia refund I was told the manager will call you in the morning. That’s all. Just to leave and then be charged 900 dollars on the card that I used for deposit for a tiny room that I did not ask for. Really bad business.

The property was fine, but the cleaning staff was incredibly loud for over 2 hours in my hallway even asking multiple times to quit letting the doors slam, etc. They took my used towels but didn’t put clean ones back. I asked cleaning person for some wash cloths and she said they had none. I had to go to the front desk to ask for more. The cleaning staff needs to be more aware of people in their rooms.

My room was next to the back entrance of the building to the parking lot. Throughout the evening and night, I could hear the slamming of the door. I woke up to the noise several times even with earplugs in my ears. Not a restful night.

Housekeeping didn't clean the room. They put dirty towel back up for use. We ran out of YlTP twice.

No amenities in room. No hair dryer. No menu. Very noisy. Room does slamming all night. Put pads on door jams so others aren’t disturbed. Very disappointing.

Nice view from the hotel room. The room was clean and comfortable. Staff were helpful and polite

Breakfast was delicious

The beds aren’t to good. Everything else is good for the price. They need to update the rooms soon like they did with the sofas in the entrance of the hotel.

Location!

This is a very nice and clean facility. Staff was very helpful when needed. I enjoyed my stay!

Great place to stay. Staff is super friendly, property is beautiful.

The bathroom could use updating. The shower and tile areas showed wear, and some caulking was missing. The toilet has a unique flushing system that is extremely loud and would likely wake anyone sleeping. There was also no exhaust fan in the bathroom, making it feel very humid and uncomfortable after showering. We stayed with three people, but the toiletries provided were minimal — only one small travel-size body soap, a 2-in-1 shampoo, and one separate conditioner bottle. The double beds were also quite small for two adults, and overall I expected better bed quality from this hotel. A microwave in the room would have been appreciated as well.

Our room was clean but obviously older and could use an upgrade. The staff would respond if we said good morning but nobody had a smile to give. The main areas and courtyard were lovely. We had dinner and it was quite good and staff attentive. Our dinner came out at mixed times and we were given another round of drinks and dessert.

What happened? This hotel needs to be torn down and rebuild. Terrible split level design Elevators are always broken. No busmen to help with bags. It’s like sleeping in an office building

No me atienden bien todos es complicado

there was smell of some kind and bathrooms were not updated