Sleepy Hollow Hotel, a Dolce by Wyndham

Sleepy Hollow Hotel is always a great stay. My wife and I have been there 3 years in a row for the Halloween season and it is always a blast. Staff is friendly and welcoming and hotel is always clean! Will definitely be back!

Place is beautiful but needs some serious TLC!! Got back from our game at 1 am room was very warm. Ac had been set to 68 before we left. Front desk was helpful in finding us a new room and the ac worked a touch better. Get up on morning try to get around to head home. There was no soap in room. Used shampoo to wash. Shower and sink both drained very very slowly. Nothing like standing in your wash water!! Great spot just needs some serious attention!!!

Shower was cold, pool was super cold, hotel was ok

Clean and nice place. Plenty of options to eat on-site.

Beautiful hotel with friendly staff

It was a nice hotel I just needed toilet paper and towels and the pool was freezing it was supposed to be heated

Place was very clean and nice! Close to the shops and downtown

Very clean and comfortable bed. The showerhead had a lot of pressure. Beautiful lobby. Great location. The fact that the dry towels are in the shower and there is no hook in the shower for a bathroom bag

Very nice atmosphere, clean and great location.

Older facility. Not represented well online. The bartender was great serving before opening. Front desk staff was rude except for one girl.

Location Dirty .... and our room had wine stains on bed & a jar of used cream under the covers! ULGH!

Exceptional

When you entered the lobby it was beautiful and set up perfectly where you could see where everything was located in the building. Staff was very welcoming. The room we stayed in was outdated compared to the lobby when you arrive to check in. Two of the lights didn’t work in our room. The desk in our room was falling apart and the lock for our balcony door was loose.

Room was adequate, as we needed a last minute place to stay. No soap in bathroom. Thankfully we had brought some from home, as we arrived late at night. Breakfast in restaurant was really disappointing and costly for what was available!! Buffet style: Cold scrambled eggs, no meat, cream for coffee was curdling. Another couple also experienced the coffee creamer curdling. It was reported to wait and staff and replaced. Went to lobby for coffee. Coffee machine in lobby is not free. $4 for a tiny cup and no creamer to add to coffee. Skip the breakfast and drive elsewhere for food.

Beautiful hotel and friendly staff NA

I hardly ever leave a review, but I wish that I would have read something that was more in line with what the property actually provide provided. There were ants in the end table. First and foremost, and that was the biggest concern with a one year-old child with me. In addition to that staff was less than helpful or willing to do their jobs. Elevator was down which made it less than ideal to bring luggage to the second floor with a cart and stroller. In addition check in person kept telling me I did not have a reservation and if I knew that the reservation I was about to receive would’ve been less than subpar. I should’ve just taken the sign from God to leave.

No comment

The hotel is nice, and clean, and they have the BEST big towels. But it doesn't have an actual restaurant or room service, which is very inconvenient. They also seem to have an issue around check-in. I was in a line of like 20 people, which was surprising. There was one desk clerk handling some sort of problem with one guest for 20 minutes. The other clerk moved glacially slow. Neither clerk seemed welcoming or customer service oriented. During this time, the manager came out several times to talk to the clerk handling the problem, but did not even look at or acknowlege the long line of people waiting. I would expect a manager to step in and help process the long line of check-ins. Another person came out several times and told people to use the check-in automatic kiosks, and several people said they had tried it already and it didn't even work. "Oh, sorry about that," she said. There's also a mystifying thing... the hallways and navigation are poorly marked, and it's not easy to figure out where you are going, or find an elevator. I was in a 3xx room, and when I got to the elevator, it said I was on floor 2 (which had the 4xx rooms). In the elevator, I had to press 1 to get to the floor with the 3xx rooms. ????? Didn't make sense! My recommendations: More check-in staff, better customer service training, and better signage for navigation.

The lobby and check-in process were great. The staff were also excellent and helpful. While the lobby area is newly updated, the rooms are less fresh and clean. I was in one of the back rooms, which was great for sound as it was not loud and I could sleep well. However, the room was a bit dingy and I did notice some ants on the desk in the room. Overall, I did have a good stay with no other issues.

Do not stay at this hotel, false advertisement and marketing. They provide a “breakfast” that is a little bit of eggs and potatoes- no service or menu and then charge $26 for it. This cost is not clearly communicated any where. The lobby looks very nice but there’s an incense/perfumed smell that is incredibly overpowering. Once you’re past the lobby, it smells like a nursing home and is an outdated hotel vibe. Room was okay if you like the view of a metal roof and being able to start your shower while sitting on the toilet because of how small the bathroom is. We (thank god) didn’t notice any bed bugs or roaches but honestly avoid this hotel at all costs.