TownePlace Suites by Marriott Tuscaloosa University Area

Hotel was beautiful and front desk staff very nice. Had to go to desk 3 times to get bath towels and lotion because none in room. No ice bucket and no cleaning supplies or water in fitness room. Breakfast was not hot even though just put out. Got locked inside pool and front desk had to call maitinence to get me out . Local and was doing stay vacation but will never recommend this hotel

They didn't have the room on reserved 3 months prior. The subbed with another that wouldn't work and everything was filthy

Easy place to stay. Clean and fairly priced.

Needed extra pillows...they didnt have any. I still enjoyed my stay.

No cameras so just be mindful of your surroundings.

My room wasn’t clean well there was a lot of hair in my shower from the people before me. I did let them know about it at the end of my day in the beginning getting in the room. I did not want to be on the first floor, but because of the high of people that left the day before they did not have all the rooms cleaned, so I only had one choice which led me to be on the first floor I’m never on the first floor and there were so many people still waited in the lobby for a room till 10 o’clock at night. I really feel like a lot of people should have got a refund for their first night because it was a travesty. I will not be coming back.

Dirty rooms, clothes from previous stay, roaches, overwhelming smell of bleach, no sheets for guest pull out beds. Just DIRTY

Clean

Loved front desk staff

Never back

We had to change rooms because of the horrible state of the first room. We were there for 4 days and not one time was the room cleaned. When I called the front desk they said they’d take care of it but never did. The attitude of the staff was lackadaisical and unprofessional. The manager sets a very poor example of customer service and professionalism for her staff. Find a more updated and friendly place to stay!!!

Clean room, but outdated bathroom.

Staff were super nice- location was close to lots of shopping and restaurants. Room was beautiful with lots of towels.

This is a nice hotel - looks like new! The air conditioning in our room worked great! That’s the end of our positive experience. There was a cockroach in our room. No daily room cleaning, although we were not told this… and a sign in the bathroom indicated we could leave our towels on the floor to be changed. When we asked for towels at the front desk (due to the lack of room cleaning), we were told they had no clean towels to give us. There were multiple other smaller issues. Very disappointed in this hotel.

Review solely based off waiting two hours past check in for available room.

There was not enough food for breakfast. The hotel was very dirty. I had to be moved to another room after checking in due to issues in the room. The second room was dirty and smelled bad. I could not stay for the entire trip, I had to leave a day early. I will not stay here again, nor will I recommend it. The only good thing about the hotel is that it’s right beside the Buffalo Wild Wings.

We had a great stay! The staff was very friendly, informative, and always checked to see if we needed anything. The hotel was clean, comfortable, and made us feel welcome throughout our visit. Customer service was excellent, and everyone went above and beyond to ensure we had a pleasant experience. We would definitely stay here again and highly recommend it to others.