Springhill Suites by Marriott Waco

I had my dog with me and I inspected because I didn’t want him eating stuff off the floor. There a couple of broken chips. I didn’t realize it till I saw my dog eating it. Around the air vents was really dirty or moldy. I took pictures. Our door looked like someone spilled coffee on it and was never cleaned. Even the days that we were there. You would think they would see it and wipe it down. Outside trash in the flower beds. Blind was ripped

The room was clean aand we had a good nights rest

The service was horrible. Front desk clerks were rude and unprofessional in EVERY interaction. I called about extending my stay and was told that the hotel was completely booked and they were unable to do so. I checked online and was able to get a additional room for the day i needed. The pool was murky and cloudy so we did not swim in it. Kitchen staff was understaffed. Everything kept running out. There only seemed to be one person working the breakfast.

The room was spacious and had everything we needed. Place was clean and staff were helpful

The room was clean and well maintained with modern styling. The location was incredibly convenient to both Downtown and Baylor. I’ll be back!

Loved the location!! So close to the attractions we were there for! Loved how clean it was and staff was awesome!

Great property and located close by everything! Nice pool. The breakfast was great and the mattress was so comfortable!

Nice staff

Towels had stains, bathroom floor was filthy and breakfast was sub par

Rooms where clean the suite had plenty of room for my family

Very good

Exceptional

Terry, the breakfast person, was extremely helpful and so nice. Bed was comfortable. Check in for a disaster. I made my reservation through Booking.com. Rate was cheaper than booking directly using my Bonvoy membership, but not by much. Prepaid Reservation could not be found. According to desk clerk Andrea, new system was slow. Finally after calling her asst manager, Cristal, at home (no manager on duty at 4:30-5:30 pm Sunday) & I spoke w/ Cristal suggesting just put us in a room so Andrea could wait on 12 people behind us & deal with reservation later, we got a room. Went to room, key card would not work. Went to get new card. Opened door with Diego (employee escort w/ master key card in case our key card did not work, but he was not a desk clerk) & room was OCCUPIED (luggage and unmade bed, thankfully no naked people). Went back downstairs, Andrea now had a coworker (who evidently would not take her or Diego's word that I had a prepaid reservation so had to call Cristal from back room to verify) finally gave us key cards to a clean & unoccupied room. All this took an hour. We spoke to coworker in elevator on our way back out. He said he was doing an inperson check of supposedly ready rooms. We were not the only ones sent to occupied or unclean rooms. Evidently new system does not generate an accurate accounting of clean, ready and unoccupied rooms to select from. I spoke with Diana, the general manager, the next morning at checkout. She apologized for the "misunderstandings" & the inconvenience and blamed everything on the new system. Diana told me that the new system is Marriott wide. Either their new system is not ready for use or they need better training of the system. Kudos to Andrea kept calm throughout. But Diana made no effort to try to make anything up to us, probably because we booked through a third party. And she really didn't seem very apologetic about the no management on duty to back up the employee(s) or the hassle at check in.

It was all right a little outdated and the buffet breakfast was not very good

We plan on requesting a full refund. Like I said, we usually love Marriott hotels and travel A LOT. But this was one of the worst stays we habe ever had, sadly so.

Property was good. Excellent location. A bit over priced. Thought the pool area would be nicer......it was just ok. Continental breakfast was really goog!

Very clean

Hotel overall was good. Breakfast was poor. Lack of selection and powdered eggs.

2nd stay at this hotel. Disappointed in the breakfast this time. Minimal options. Was out of many items and one was due to only having expired yogurt.

Very clean. Super easy check in. Just a couple of blocks from the Magnolia Silos. Easy walk. Only drawback is the road noise. Light sleepers might not be happy.