Residence Inn by Marriott Walnut Creek

Room not ready. Dirty bedding bundled up in bed and tv still on for a room signed off as ready. Housekeeper barged in at 8:03 eager to leave work early for the day. Thank goodness I was dressed. Woke me up. I took the room to sleep! Staff are inmates running the asylum while the GM is out. Requested late checkout was granted it. 1 pm . Reg checkout 12 pm. After breakfast I went for a walk. Returned. At 1015am. Before breakfast I put the sign on door “later please” I returned 1015, “later please “ was removed, trash bin on the counter, and my personal effects had been picked over. Includes taking my 20 dollar bottle of alcohol, a full bag of fresh grapes all food items. Earlier I had collected yogurt and breakfast items to have for brunch in my room before I departed. That was all gone. They were eager to get me out because they want to go home early! If they are salaried ….. get it? Also, breakfast ends at 9 am! Guess we’re walking into the breakfast area and shocked to find at 9 o’clock that the doors were being closed to the food area. I sat there and watched his four different guests came down and had to turn around and walk away. Most places do that at 10 o’clock. I had to ask myself. Are they doing this because they want to leave early? Also, there was a utility cleaner lady walking around.. scrambled egg on the floor of the self-serve breakfast area. Thought to myself oh good she’s gonna pick it up. Nope. Got herself coffee , walked out.

The desk person upon our evening check-in (6pm) was clearly not in a space to be customer service oriented. The room was clean. The breakfast was okay, but basic. The Valet was kind and friendly as were the desk associates upon check out. Overall-average

The hotel was nice and staff were friendly. Only thing that lost a couple stars was that we had to wait almost 30 minutes for our room due to staff still cleaning it at 4pm. Luckily the gentlemen took off $10 for valet.

👍

Great location and amenities. Cleanliness is a must and this hotel has met our expectations so far. We’ve thoroughly enjoyed our stay the multiple times returning to visit family. The staff is helpful and friendly. The valet team is amazing! Thank you for the great service and hospitality. Keep it up!

We took a family vacation for a week at this facility. There were 3 families (3 rooms) with four children. They loved the pool. We had a lovely outdoor patio. We wanted to use the firepit as it was chilly, but it was broken. Lots to choose from at included breakfast buffet. My granddaughter was disappointed that they did not have potatoes, though. All rooms had full kitchens which we used to prepare lunches for the day. We were within a 5 minute walk to the BART system which was extremely helpful. Previous reviews said to get rooms opposite the BART as it gets noisy when trying to sleep. I was glad we took that recommendation. Location was great as we could also walk to the outdoor mall and even closer to a Target. Able to get essentials there. One negative was parking. Had to use valet at $35.00/night-no other choices. Excellent valet service. When my son came to visit, he had to park and pay in the street. All in all, I would recommend this facility. I would stay here in the future.

Overall Good Experience

The service at this hotel is excellent. The gentleman who checked us in late night was especially kind and accommodating. The woman who runs the breakfast did a great job, everything was fresh, hot and the area was very clean. Great location. Definitely will return and recommend to others.

Exceptional

Exceptional

Decent bed; clean, big room; easy to turn off the loud fridge; The shower is terrible. I get that there’s a water shortage but this is like showering with a teaspoon. The room has bright lights everywhere. Every wall has multiple light switches and each has a bright nightlight. The appliances have lights; the door leaks a lot of light in from the hallway. Bring black electrical tape and a binder clip for the curtain, and you’ve got a fighting chance.

Location Bed was soooooo uncomfortable, shower wasn’t really clean

Great service

Exceptional

Exceptional

This hotel is a gem! Super nice staff who are very helpful, friendly and accommodating. Very quiet and breakfast was great!

Bright, clean, and helpful staff. Very kind. Price of valet without a parking lot.

Good

The valet guy was super quick and friendly, front desk staff was very polite and morning breakfast was better than expected 😎

Hotels.com didn't disclose that parking would be $35 extra. So the hotel cost more than I expected. Last time I'll trust the rates Hotels.com publishes.