Hotel Zena Washington DC

Exceptional

Great summer hotel. Great vibes!!

A great location, delicious breakfast, and nice pool area. We have stayed at Hotel Zena multiple times so I chose it again to celebrate my 65th birthday. This time, the service was not what it's been in the past. Despite our VIP status with hotels.com we were given a very small room. They did offer to let us check-in early but that didn't end up being possible because of our schedules. In the past, Zena and Viceroy (sister property) have made a point to upgrade us or provide us with early check-in or late check-out. The lady at the pool bar had zero personality and no-one took the time to clear out old used towels from the pool's veranda. I do understand the hospitality business can be a schlog but I was just surprised by the lack of enthusiasm and sad to see that their exceptional service of the past may be slipping away.

Roof deck, location. Expensive for what it was.

Gorgeous place and staff was great and super helpful! Definitely would stay here again

Most amazing and unique hotel. Lovely room with an even better view. Parking, check in, pool area, staff, breakfast and check out were all excellent! Very relaxing and seamless experience/stay.

Great location, able to walk to several restaurants, a great ice cream shop and beautiful view from our room and the rooftop lounge. Staff was very friendly, and hotel was very clean.

Exceptional

Convenient location. Shower is very unique. Friendly staff.

Disappointing

Pool capacity allowance, specifically on Wednesday movie night. Eventhough outside guest are permitted with a fee. There should be a a reservation list for a head count. We couldn't enjoy that part of our stay due to the amount of people there. Possibly 70/30 with the hotel guest.

Superb

Room looked very used, floors were scratched, paint was chipped.

The staff was very friendly and helpful. The location was great.

Nice stay ! Rooms are very small . I paid a 100$ for a birthday package for two small balloons not sure if it worth the 100$

Very good

Exceptional

overall great experience! clean & artsy hotel. The towels were so soft. Next time i will go for a room that has a tub as well and go to the rooftop with the pool. Shower was amazing there was just one area where the water pooled but overall i enjoyed my stay! Staff, valet, bartenders & rates were great!

I was planning a surprise for my boyfriend and everything turned out perfectly. The concierge (the gentlemen with the Jamaican accent) was so helpful and went the extra mile to ensure everything was a success. I had a really good stay!

Nice hotel. The room was nice and clean. The breakfast options were great and tasty. The staff were friendly and helpful. Bed was really comfy. Unfortunately, I didn’t make use of the rooftop pool/bar.