Extended Stay America Suites Cleveland Westlake

I thought the bed was comfortable I didn’t like the fact that we were supposed to have breakfast which was the reason I chose your location. Woke up got ready went downstairs and there’s wasn’t any. Front desk stated there wasn’t any. This was false advertisement.

This is a no Frills hotel clean, and friendly staff . Convenient to the freeway , and Crocker Park ,and restaurants. Mike,and Zack at the desk they are awesome very helpful. I totally recommend, in safe area as well.

Good value for the price. Close to shopping and restaurants.

The facility however, was very tired and worn. There was a musty smell in the hallway when we got off the elevator. The room was a good size and the kitchen area was spotless. The bathroom had not necessarily had attention to detail with cleaning. There was a glob of toothpaste on the counter and the front of the cabinet door. The shower head was squirting outward toward the toilet which meant a puddle formed on the floor. My biggest issue and largest point of discomfort was the rug. It was stained in many places and very worn out, After initially walking on it barefoot I could not bring myself to do it again and spent the remainder of my time wearing my shoes. The bedding was clean and comfortable and the room was quiet.

Pool access, and location Very outdated for the hefty price of $230 a night.... not good value at that cost. I've seen $100 rooms look the same as these.

Superb

It just smelled horrible

Passable

Not upkept at all. Pretty gross. Never again

I'm happy that this hotel allows pets. Also has free parking. The hotel needs to work on cleaning the floors and the outside of the property.

It was clear this is a facility for people who need a place to stay long-term.it felt run down and not safe. It was quiet and a good location.

This place badly needs to be updated. Smells horrible. Asked for a non smoking room and didn’t get one. Stoppers missing in both sinks. Would not recommend. Would not stay here again. Breakfast is a joke. Very disappointed.

no breakfast, staff excellent et clean room

Perfect location to access hwy 90. Quiet area, nice dining nearby. Had everything we needed. Liked white bedspread without heavy comforter.

Toilet did not work when we came in and had no maintenance to fix it, rooms and hallways smelled of cigarettes

The room was very spacious which was nice. The hotel could really use some updating. Rugs need to be replaced. The restroom in the lobby was not able to be used. The cart for luggage was broken and hard to use.

It was convenient to my event and close to shopping. The shower looked liked it hasn't ever been cleaned. There was a dusty sock that has been left untouched in a cabinet. Hair on the shower curtain.

The room was ok. It had a bit of a smell, the air conditioner made noise when it turned on and the kitchen floor was greasy. It was better than the Red Roof Inn.

Nothing It was filthy!!!! I wouldn’t let my dog stay there. My sister sat on the bed and got bit by bugs, we left within 10 mins.

just the room not stocked enough. like glasses, coffee maker and so forth. I guess you gotta go ask for the stuff