Hyatt Select Williamsburg

Very basic and minimal. Walls are white, no pictures hang on the wall. Everything is the cheapest it could be. Had an unpleasant experience with one of the staff members and that steered me away from this place.

Great little egg bites for breakfast

It was good It was good

We only stayed 12 hours but beds were comfortable and hotel was clean. nothing

It was a really nice appointed facility. Apparently the property was recently remodeled so the new carpets, paint, etc., tended to irritate me a bit. The only other thing that was a bit disappointing was our shower didn't seem to get hot and the pressure wasn't that great.

Superb

Exceptional

Property was CLOSED for renovation !!! Property was CLOSED for renovation !!!

The property was closed when we arrived. The phone number for property had no message and just rang! The property sent multiple e mail confirming reservation including a pre-registration on line check-in. See explanation above.

My key stopped working and had to wait a few hours to get back in the room

Door to outside was broken and difficult to open. Should be repaired. Had problem with Key cards

I had trouble with my key, but the staff was helpful.

Breakfast was good. Hotels website and booking.com both list daily housekeeping as an amenity at this place but apparently that only applies if you call the night before and request house keeping, otherwise they don’t touch the rooms. There’s no signage of this in the lobby or rooms so that guests are aware. They do not answer the text line they insist you use to make requests nor fulfill requests made on it, additionally the rooms show signs of wear and tear such as torn up carpets, scratches and missing paint, etc. Went to get ice for the room and the ice machines on our floor and the one above us weren’t even plugged in, additionally multiple broken dryers in the laundry area. Has a business center that should have a computer and printer as advertised. No printer and the computer is just a monitor. No keyboard. Additionally the Wi-Fi is massively terrible it would disconnect out of nowhere. Take forever to reconnect. Etc. doors also do not lock to the outside (not just the lobby but all doors) allowing anyone to enter the building at any time with or without a hotel key.

Even I demonstrated that my dog is a service animal Breakfast was disgusting

breaskfast carpet was torn. vanity in bathroom was falling apart

Breakfast was good cleanliness of room, room keys didn't work, 1 ice machine working for entire building, staff not responsive to needs of guests.

The area was nice The room was filthy, dried soap in shower, mold all around the trim. Toilet was broken, room door didnt close all the way. Mold in mini fridge, splattered food or something on curtains. The bedding and towels stained. Floors were dirty like not vacuumed or washed. Drove 4 hours to enjoy busch gardens with my kids, we went came back to hotel and left. Horrible wasting money on a hotel as shady and dirty as this place was.

Location

There was no air conditioning in the hallways.

Enjoyed the sights in area including Jamestown and Colonial Williamsburg