Williamsburg Inn, an official Colonial Williamsburg Hotel

Superb experience. Great spa facilities!

it was all as wonderful as I expected. We would definitely go back to this site again. It was perfect.

The staff very friendly. Parking is ample and has valet. So close to the Colonial Williamsburg park. You walk right in. Breakfast was wonderful. Coffee and tea available. Our room was beautiful and huge. Nice bathroom.

The ambiance. The history. The decor. Our room was large, very well decorated and clean. The food at dinner was very average.

We also thought the very thin 1 ply toilet tissue did not suit the rest of the amenities at this fabulous hotel!

The Tranquility pool was open; however, the service counter wasn't open for snacks, water, or drinks on a holiday weekend. It seemed odd.

Friendly and professional staff.

Live an hour away and wanted to get away for a special occasion. This was perfect! Beautiful location, inn, rooms. Room was very comfortable. Staff was excellent! Breakfast was just okay. Great place and I can’t wait to return!

We weren’t blown away by the food at The Terrace and Goodwin Room. Both breakfast and dinner were just okay (not horrible), but we found much better food in Merchant Square. The hotel’s location is perfect, placing you steps away from the heart of Colonial Williamsburg. We found it incredibly convenient to be able to walk into town and back as we pleased. Overall we had a great stay and will stay here again in the future!

There is nothing I didn’t like. Everything was beyond excellent. You couldn’t ask for anything more.

I didn’t like the phone system. It was most unhelpful always assuming I knew who I wanted to talk to rather than addressing my question or concern. I never contacted anyone via the system. I had to relate my problems while paying my bill. The room service was not much better than getting food delivered by DoorDash. The food was good, but plastic eating utensils. Really! It was disappointing when you pay $400.+ a night. Lovely room. However, the temperature was set on 65 when we arrived and didn’t change much when we raised the temperature to 72. It was extremely cold on a day when the outside temps were in the 90’s. Only my third stay in 50 years. Quite a step down over the years.

The restaurant is ok. The hotel is superb!!

This was a wonderful property with helpful staff.

Had a wonderful stay. The property was beautiful

However, property is beginning to show some age. Furniture in the room was pretty banged up. Disappointing that there’s no mini fridge in the room. An empty mini bar fridge that had no temp controls and not cold enough for food (leftovers) was not worth having in the room. It hardly cooled the bottled water that was complimentary. Power outages due to storms the first night made our room very uncomfortable due to no air conditioning. The next morning we still didn’t have hot water in the bathroom sinks. At check out, we asked for an adjustment on our room cost due to the inconvenienced and was told that “upper management will be in touch in about a week”. It has been over a week and no one has reached out. That is unacceptable guest service. I worked in the hospitality industry for over 12 years and there is no reason a guest should be told to “wait and see”. For the price we paid to stay in a luxury hotel I would expect more from their staff. Not sure we will stay again. Very disappointing.

Exceptional

Everything was overpriced. Multiples extra fees

Ideal hotel for exploring the historic town of Williamsburg. Clean and well presented hotel with friendly staff

Overall pleasant experience

We came to this property to celebrate our 40th Wedding Anniversary. The hotel did not disappoint us. The staff were excellent! They were always helpful. The Terrace Room, the hotel restaurant, made our celebration special. The hotel is very elegant. Our room was spacious. We would highly recommend this property.