Charlesmark Hotel

Very good

The location was perfect, the staff friendly, and the adjoining cafe served great food. I also enjoyed sitting outside with a wine or cocktail and watching the world go by. The double bed was expected so not a complaint, but making others aware that it is exactly that. The room can’t accommodate any larger. I was fine with it but my husband is 6’ and he found it a bit challenging.

Location Decor, facilities, amenities, size, staff. Old fashioned

Pleasant

Great location and value for price! Friendly staff. Room was smaller than expected.

Exceptional

Hotel is clean, quiet, with attentive friendly staff. A good value overall.

Passable

Nice little boutique hotel with great staff and good location for Fenway, live music and restaurant variety.

Very good

The Charlesmark is really cool. The hotel was clean and connected to all the cool areas, the staff was super helpful and nice. Be prepared for a smaller room than most chains, however. There is a fridge in each room, but there is only one microwave, and one ice machine, in the basement. There's also a super cool collection of DVDs and CDs of movies to watch in your room, an amenity I took advantage of and enjoyed! This is Boston, so parking is several blocks away. There is no bell service so you're hauling your own luggage, girl! I felt perfectly safe, however as the area is busy 'til late in the evening (ask for a room on the back if you can't sleep through street noise!) Good bar/restaurant right in the lobby and lots of nearby restaurants for variety. Go to the Thinking Cup on Newberry Street for the best Coffee In Boston!

Great location, very functional room with hooks and shelves. Free coffee and pastry is a nice touch

location! room was too small. The carpet in the room appears quite worn and could benefit from a more thorough cleaning. If possible, replacing the carpet would greatly improve the overall appearance

The hotel’s location is exceptional. Situated in the heart of Back Bay, it provided convenient access to our conference while also placing us within walking distance of some of Boston’s best restaurants, shopping, and attractions. What truly distinguished our stay, however, was the staff. Every interaction was met with professionalism, warmth, and a genuine desire to make our visit as comfortable as possible. In an industry where great service can sometimes feel scripted, the team at the Charlesmark delivered hospitality that felt authentic and personal. The hotel itself was clean, comfortable, and thoughtfully maintained. After long days filled with conference sessions and meetings, it was the perfect place to unwind and recharge. Business travel often means spending very little time in your hotel outside of sleeping and preparing for the next day’s events, but the Charlesmark managed to make our stay feel much more memorable than that. Thank you to the entire team for making our visit such a positive experience. I would gladly stay here again and would highly recommend the Charlesmark Hotel to anyone visiting Boston, whether for business or pleasure.

Superb

Great location and friendly staff!

Location asked to turn air conditioner off when I was booking the room. Got a response - no problem, we'll make a note. When I checked in and got to my room the conditioner was ON and it was really cold..I went back to the front desk and she said that the cleaning lady who was preparing the room didn't see a note. She opened the window and by the time I got to my room at around 9 p.m. it was not cold. One more thing - refrigerator was placed REALLY high. It is not OK. Guests should be able to use refrigerator. Only really tall people can place food into fridge. I asked a front desk why they did this when was checking out and said : "I am just employee. Ask management".

This was a very compact but very functional room with special attention given to added storage and lighting. Staff was very helpful in keeping luggage while we retrieved our car and giving map and directions. The location is great, in the Back Bay Area and so close to historical locations and shopping area and outdoor eateries. It was easy to get to Boston commons and downtown by cutting over to the Commonwealth, a shady walking promenade that continues for many blocks and ends at the Boston Gardens. The only thing I would suggest is not to rely too much on the advertised breakfast, which included one muffin and a weak cup of coffee.

Great service

Exceptional