Congress Plaza Hotel

The room is hot with AC not working. The unit is old and hard to adjust.

The view was exceptional. They had room service on the room iPad but refused to deliver to room stating it was closed and didn’t open till check out time. And tvs are so little baby

we had a wonderful view on the Lake Michigan. The room size was fine and bed was confortable. The bath room was small but clean. The room was clean and uptodate. Our room had a door allowing to communicate with the room next to us. We could hear our neighbors like they seemed in the same room. The hallway would nee to be refreshed.

We liked the view and the location. Plenty of restaurants and a Dunkin near by :) The a/c not working. The smell of marijuana on floor 4.

Not good on absolutely anything.

Good location

Hotel was old but nice. Most of the staff was nice. Just the one front desk women wasnt very nice. The gentleman at the front door were so kind and helpful for us out of towners

Honestly, I didn’t mind that the place was a little rough around the edges - it had a lot of charm. Good location, convenient to get to the Blue Line, the bed was comfortable etc. but my big thing was this; Don’t offer room service if your employees don’t wanna do it. If you don’t want your guests to order certain items don’t put them on the menu. I called down to get some tea and coffee for the room and was told to use the coffee maker in the room - I had food I wanted to order too but I didn’t get to because the staff wanted nothing to do with listening to the rest of my request and hung up. They told me to call room service if I needed tea for the room but that’s the number I called to begin with. I felt like a burden because I wanted to pay the hotel to make me food and drink and to bring it to my room; an option that was available to me according to the information on the iPad in the room. Anyways, they should just not advertise that this is something they offer. Loved the gift shop lady tho she was really sweet and so were the guys working the front door.

AC does not work at all. It was hot and we couldn’t sleep well

The Staff's professionalism when helping customers is why I would consider staying there again. And, the location of the hotel is is it's biggest asset! In order to get hot water, I had to allow it to run for close to 10 minutes. I realize the hotel, but at the prices charged to stay there, an upgrade to the plumb system should be a priority!!! The breakfast staff was somewhat unorganized at times. Better training would be helpful.

This is very dated but big and comphy but really showing it age

We came here expecting to enjoy ourselves, not spend the night experiencing what I can only describe as an indoor Chicago heat wave. The room was HOT. Not a little uncomfortable... HOT. So naturally, we contacted the front desk and asked to switch rooms. Their big solution? A FAN. Then we were told, “We can switch your room, but that room doesn’t have air either.” EXCUSE ME?! And just when I thought it couldn’t get any more ridiculous, we were told to OPEN THE WINDOW. So apparently the climate-control system at this hotel consists of a portable fan, an open window, and good luck. What exactly are guests paying for? Because expecting a comfortable room with functioning air conditioning apparently requires too much around here. I’ve stayed in hotels in plenty of places and NEVER had somebody basically tell me, “Yeah, the air doesn’t work anywhere, crack the window.” Management should honestly be embarrassed that this is considered an acceptable solution for paying guests. So if you decide to stay here, pack accordingly: shorts, bottled water, a personal fan, and maybe a prayer. Because apparently the room comes with complimentary access to Chicago’s outdoor air. Thanks but No Thanks !

Housekeeping woke me up early in the morning by banging on the door. Otherwise okay

The check-in process went smoothly, the location is great, and the rooms are spacious. Most of the amenities do show their age, but overall, it is an excellent place to stay for the price.

The ceiling started leaking on the third day. The

It was ok. Needs a big remodel to bring it back to it’s former glory and not just some boring gray hellscape

It was a nice hotel and clean. Was walkable to restaurants and shops. You have to eat breakfast at the restaurant in the hotel or go somewhere else. Food at the restaurant was ok but have had better. Didn't have washcloths in the bathroom.

The longtime staff also stood out. You could sense their pride and appreciation for the hotel and its history. The entrance, however, needs immediate attention. It may be the only hotel on the Strip where you actually drive onto the sidewalk and directly under the canopy. That is a unique and grand arrival experience that should be celebrated, but having entrance doors that don't work properly takes away from it. A few thoughtful changes could make a big difference. Warmer hallway lighting would better complement the historic architecture; the current bright white lighting takes away from the elegance. The check-in area could also use some brightening, and while I understand the need for vending machines, their glaring lights should be made less conspicuous. The AC could have been stronger, but overall I loved returning. Please preserve the history and charm rather than modernizing it away. With some thoughtful care, this grand old hotel could truly shine again.

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Bar with jukebox and pool table is fun!