Congress Plaza Hotel

Dont book. This hotel needs to become a museum. Being historic is one thing but having a dirty bathroom with hair all on the towels is another. The AC is a window unit and it blew warm air. The bed was hard as a brick and everything was just way too fragile. Now the ladies at the front desk were not friendly at all but the man outside greeting cars was pretty helpful. That was the only plus. The parking is in the back and 24 hours was $62. And if u leave the lot with the car for any reason, you will have to repay.

Clean pleasant and welcoming I will Deff stay here again

We tried multiple times throughout the nights to take showers after lollapalooza, and no water would come out of the shower. Multiple times, no water would come out of sink faucet or toilet. I understand that there were more people using the water because of the festival but if water was not able to be used at all in rooms for hours at a time, then maybe you overbooked/ didn’t know the capacity at which the water could be used.

So beautiful, changed rooms so we could have a better view and the front desk was so nice about it. Such a nice place and the newly renovated rooms are great.

More advanced information about parking would be nice. We couldn't figure out where to go when we arrived. We ended up having to pull our car over and call the front desk.

We loved our stay at this hotel. Conveniently located and just gorgeous! We hope to come back soon!

It was okay

We tried their breakfast , ordered eggs and white bread and coffee took a long time for our order and instead of white bread we got wheat bread and when we ask our bill it also took a long time as well. I’ve been to a 2 and a 3 stars hotel but I got coffeemaker coffee and tea,a robe and a slipper and a luggage tray and daily free water. Not sure if I want to stay there for future lollapalooza event.

Room service would wake us up every morning between 9-9:30am and we would have to decline cleaning, so we were never able to receive room service during our stay. It was incredibly awkward timing which caused us to go down and ask for fresh towels every night at the front desk, and create a little pile of used towels. Just a little weird, never ran into this issue at another hotel before

The Congress Plaza Hotel was a great choice for location and price. The hotel itself is old. On the one hand, it is great because the lobby has high ceilings and detailed architecture. if it has gold elevators, etc. The rooms are small. However, I would definitely stay there again.

Room was clean, place is definitely dated. Workers were nice but it advertised that you could get discounts for Shedd aquarium tickets and they told us no. That was a slight bummer. The bed was really uncomfortable. I’m usually not too picky about the beds my shoulders and neck have been in pain since the first night and I’m only 23 haha.

Know that this is a very old hotel that hasn't seen a material renovation in decades. AC system is ancient, TVs are tiny. No overhead lighting. Blue tile bathroom with rusty fixtures. But the rooms are big and ours had walk in closets. And great location.

Best experience

The hotel is very dated. Room was not very clean, shower nob was broken, toilet was broken and would not flush. There wasn’t a lot of staff. The phones were not working it would send your calls to other departments. The TV casting wasn’t working. Basically nothing worked. Area didn’t feel safe at night.

Highly recommend if you are interested in staying historic place.

The bathroom were broken for the most of our stay-the staff was the most unfriendliest staff I've ever met. If I could I would ask for a full refund.

The property is nice but you definitely get what you pay for. The ac in the room could not keep up even on a 75° day and the bathrooms in the lobby were vile but the room was cute and clean. The staff was wonderful.

I have been here twice so for and will probably look at this place anytime I need to go to Chicago

It was a really good location and the staff were incredibly helpful.

The only good thing about this Hotel is that it’s next to downtown Chicago, besides that I would never use that hotel again