The Blackstone, Autograph Collection

The staff were wonderful and the only problem we can mention is that we don’t know when we will have a chance to return. Thank you!

The location was perfect for my first time to Lollapalooza. My room was spacious and had the most magnificent view! The only thing I wished they had was a ramp at the hotel entrance instead of just a few flight of stairs. It was difficult for me to bring up my luggage up the stairs and through two doors to get to the lobby. I understand that this was a busy week for them but no one approached me to help.😩

Clean and spacious room! Food and beverages were great too!

Great location albeit with expensive car parking charges across the street. A nice hotel in a historic building. Room size was okay, bathroom and shower nice and clean. Overall a decent stay during our trip to Chicago. A special thank you to Sheema at reception who made a real effort for our 6 year old son.

Passable

The location is excellent for visiting the Art Institute, the Field Museum, and many other Chicago attractions. Our room was sparkling clean, comfortable, and wonderfully quiet, allowing us to relax and enjoy our stay. Although we didn't have a lake view, we could see the Sears Tower rising above the Chicago skyline from our window. Perhaps ours wasn't a room with a lake view, but it certainly wasn't a room without a view. Our only complaint was about the front desk service. When we checked in, we were not offered the complimentary bottled water. When I asked about breakfast, the staff member simply replied, "We don't have breakfast service," without mentioning the executive lounge or any other dining options. In addition, the destination charge was never explained to us. We almost missed the $25 daily credit because we didn't realize it was available until we reviewed our receipt and asked about it. Fortunately, our friend knew how the destination charge worked, so we were able to use it for two tickets to the Chicago History Museum and a $12 credit for snacks and drinks at the café.

Enjoyed our short stay. Room was nice. Very roomy and set up for both work and relaxation. Do wish the bed had a couple more pillows but otherwise very happy with our experience.

Staff was very respectful

Amazing! The staff was incredible nice

Beds were fantastic, spacious room., beautiful bathroom Very friendly staff Would definitely recommend

Exceptional

Restraunt was always closed. No glass mugs in room for coffee, and NO room service!

Exceptional

All good and recommended to stay here.

Showed up to check in and was told by staff that my lake view room wasn’t available got down graded to a room with view of their windows also told me that someone would get a hold of me to reimburse the difference. There was some hair in the bathroom tub and some carpet was missing.

Always love staying here

Very Beautiful and clean hotel with very friendly staff.

Super clean... very nice room. There is nothing that would keep me from staying here again. It is very much worth the price.

I loved everything about the stay. The valet guys was great and fast they helped with my bags. Front desk was professional and treated me so well. I will definitely be booking again. Everyone needs a raise.

Room was great, hotel was cool. Easy access to a bunch of great restaurants and amenities. The workers all seemed friendly and eager to help. I would definitely return!