JW Marriott Chicago

The hotel and staff were great. The room was very clean, but the bed was not comfortable at all, it was way too hard for my liking. Maybe it was just me because my friend was ok with her bed. We had a room with two queen beds.

Very good

I absolutely loved this hotel! The location was convenient, the staff was amazing and the room was comfortable. I would definitely stay here again!

Staff was lovely - everyone was polite and kind. Food was delicious from room service to bar to hotel restaurant. Beds were a little small. Would have liked more space to not feel so cramped. Sleep quality was definitely affected.

Everything was great except for our lock, which wasn’t working. They had to call maintenance to replace it. It was a hassle going back and forth to place a key, only to find out that the door was out of battery and needed to be replaced.

We reached early and they let us have our room much earlier than the check in time, we are very thankful and appreciative of the welcome. The lady was very understanding and helpful. Thank you

Very good

Room was very clean. Staff was helpful. The location is absolutely amazing. We walked to broadway and most places in the loop. To go shopping in Michigan avenue it was about a 10 min uber. Restaurant in the building is really good Rooms are smaller compared to other JW Marriott, likely because it is an old building. But they were still comfortable and clean. Staff charged me a different rate than what I paid for in booking and then said I had to figure it out with Booking. So in that sense not very helpful.

Dust on the ceiling in our room, mildew towels, black mold in shower

No microwave

The room was comfortable as was the bed. We had a room with a courtyard view as opposed to a city view. The price should have included a view.

Be careful when you book and pay. The hotel charged me at checkout even though I prepaid with Expedia. I was dismissed and told by Expedia there is nothing they can do, and the hotel won't refund.

The wifi was out for 2 days out of 3 days of stay.

The cost for valet parking

This hotel is competitively priced with great amenities and upgrades. I booked an executive suite which gave access to a complimentary dining lounge for two guests during my stay. The staff were friendly and welcoming. I didn't have the time to use the spa or indoor pool but walked by it when looking for a microwave to reheat my food. The microwave was located in the family room which was setup for children/families to play games, read, craft, etc. Overall my stay was good.

Room service was going to be an additional $30+ in unspecified fees. In room fridge doesn’t have a freezer and is on a two hour timer, rendering it worthless. For $400+ a night the fridge should at least be usable.

Very clean room and nice staff.

It's very nice and well-maintained, and the staff is very, very good. The only problem is that they charge you for everything. The Wi-Fi is supposed to be included in the hotel's rates, which you have to pay for separately. They also charge you for everything, and they don't charge you for a single transaction, but for a few transactions at a time. It's in a good location, but honestly, you pay a lot, and they still try to charge you for everything.

The rooms were clean and very nice. We enjoyed breakfast at Henrietta’s.

A great mini getaway and a great place to stay, restaurant meals were amazing, pool area. 10 out of 10.