Palmer House a Hilton Hotel

One of Chicago’s grandest hotels. Love the character and charm of the old world architecture.

The rooms were clean. And they helped when we need directions but I do beleive that little bit more directions and how to get around Chicago would have been nice

Always a wonderful time. Centrally located around so many sites to see and plenty of restaurants within walking distance.

It was a super nice hotel. It was just old and had kind of a funky smell in the elevators were super super slow.

The ceiling in the main area was lovely. Several areas the trim was chipped in the bedroom and in the bathroom, so it just looked tired. Outlet on the fireplace did not work.

The staff was very friendly. It rained heavily so we weren't able to venture out. We enjoyed the hotel's services instead. It was really great. Nothing co.es to mind.

The lobby looks great and impressive.

Gorgeous, historic hotel in the heart of the Loop. My second stay here. Can't wait to come back.

History

Beautiful hotel, rustic, great pictures

The bathroom in our room was dirty. Hair was in it and the tub did not drain. However, staff did amazing in accommodating at no extra charge and upgraded us to a bigger room with a cleaner bathroom.

Location, history, staff

Great location, beautiful lobby, friendly staff Heard loud whir of elevators constantly in our room, no coffee/tea in room

The rooms were extremely small and dated. It is absolutely IMPOSSIBLE to get a copy of your receipt from this hotel. They insist that you can get it from the Hilton Honors app, but you cannot. Then, when you call, no one picks up and they direct you to an AI assistant - OR you are on hold forever. I have been trying to get this simple thing for three days now. When you check out - make sure you get a paper copy.

Beautiful property and a great location to walk around downtown Chicago. The way the elevators are arranged is sometimes inconvenient because of long waiting periods of the hotel is busy

Connected rooms. Beautiful atmosphere and excellent restaurant staff. The one issue that might make me pick a different hotel next time is a lack of even a simple coffee maker, fridge or microwave. I understand you want guests to spend in restaurants, but geez, not even coffee in room?

Prepaid parking through Expedia not honored at the hotel. Staff completely unhelpful in sorting this issue out. Forced to double pay for parking. Rooms dated with older furnishings. Beds old. Plumbing drained poorly. Location nice but otherwise I would not recommend.

the lobby, conference, and ballroom spaces are impressive The room was disappointingly dilapidated for the price, and the elevator wait from the 18th floor took nearly 20 minutes. Although the lobby, conference, and ballroom spaces are impressive, the guest rooms fall well below the same standard.

Room was very spacious and relaxing. The room we stayed was facing to train station, and was noisy. No complimentary coffee and tea in the room.

Great location and impressive foyer Dated rooms, old towels, resort fee