Palmer House a Hilton Hotel

J

The staff at registration was wonderful. The furniture and lamps in the room were very worn and out of date.

Great stay EXCEPT the bed! Hard and uncomfortable. Concrete is softer. Wife and I didn’t sleep at all because of how hard it was.

Mediocre welcome at registration. Request for both rooms to be attached or close by was ignored. Disappointed but enjoyed stay and historic charm of hotel.

First room was disappointing. A lot of mold in the bathroom. Management agreed with us and said room shouldn’t be in service and moved us to much better room. Worth 4 star review which begs the question. How did the first room pass review as worthy of renting to guests at the rather pricey rate. What if we haven’t complained

Beautiful hotel, room was nice and spacious but edging on dated.

All public spaces were very nice, but in the rooms, it felt like historic was being used as an excuse for old.

Exceptional

Drawback is not having any tea or coffee facilities in the room but maybe that is to encourage room service. We did a self tour of the building was pretty amazing. Any staff we encountered were super friendly and helpful. We also got to enjoy the pool and a drink in the main lounge area. Would definitely stay here again. It is very central to everything.

It’s a very small room

We fly up to Chicago once a year from El Paso, Texas and we always choose to stay at the Palmer House Hilton!!! The minute you step foot inside this historical property you’re immediately immersed in everything that makes this hotel amazing…from the accommodative staff to the incredible lobby and of course, the very clean, cozy, and inviting rooms!!! Also of great importance to my family and I when we stay in Chicago is as the say, location…location…location!!! And the Palmer House Hilton is centrally located in downtown to everything we really enjoy when visiting Chicago…it literally feels like everything is within walking distance!!! We can’t say enough good things about the Palmer House Hilton, definitely our preferred choice when visiting the great city of Chicago!!!

Beautiful and love the history Could use a little updating

Small rooms, dirty restrooms

The bed was comfortable, and the hotel is a beautiful, historic building. I loved how they maintained the architecture and antique details. For $500 a night, I was appalled by the tiny size of the room, the lack of cleanliness, the mold in the cracks in the shower, the worn carpets (that looked dirty) and how unfriendly the front desk staff was. I've stayed in nicer economy hotels with much kinder staff. I doubt I will ever stay here again.

Historic Palmer House does not disappoint. Rooms are small, but who cares when you can hang out in that beautiful lobby!

Convenient location and walking distance to stores, restaurants, etc. I had a terrible view and should have chosen my room when I had the chance. I had a concrete wall as my view. It felt like a dungeon and I like the sunlight or a view of the city. The room was a little on the dirty side and the vents needed to be cleaned.

Exceptional

Great stay at the Palmer House. I will never stay anywhere else.

I’m glad we stayed at this historic hotel for its charm. The lobby area is a beautiful gathering space and the staff was helpful. However charming the old style, the wallpaper in our rooms was old, worn, and lifting at the seams, the small bathrooms needed upgrades. In our single bathroom room, our tub drain was slow, and the basin felt unstable. Some of the areas of the marble floor, tiled walls, sink basin, and commodes looked either not well maintained or too old and stained to be cleaned well. I hope as the rooms are renovated they will bring back old world charm with some sparkle.

Love the Palmer House. From the moment you walk in the front door you feel special. Check in was a breeze. The gym and pool were exceptional. Don’t think I’ve seen a better hotel gym than at the Palmer House. Loved Potter’s Bar. Had the best Old Fashioned there. About my only complaint was the room itself. While it was quite comfortable, It was very small and was showing its age. The mirrors in the doors were so old that they no longer look clean. The bathroom definitely needs updating.