The Chicago Hotel Collection River North

Really nice hotel with good vibes and great amenities and games in the basement.

Unique and beautiful. Very memorable

No AC should’ve prompted an automatic refund. Will never be back and don’t recommend to anyone else unless you wanna get jerked around.

For example, the laundry machine. In order to use the self- serve laundry machine you have to purchase a $59.99 per night loyalty/gold standard. This gives you access to free drinks at particular establishments, games, laundry, and community kitchen. However, I wasn't aware of this until after getting to the hotel and being told this information. For those who see self-serve laundry service available, just note it comes with a$59.99 per night fee. Additionally, the basic stay only comes with a room that has a bed and restroom/shower, no mini fridge, no coffee maker, no amenities that a majority of hotels offer.

Hubby and I had a great stay here, the bed and linen were excellent quality, our room and the whole place was clean and tidy a friendly and helpful team of staff and the location was excellent for dining and site seeing. First time in Chicago and we want to come back. Thank you Chicago Hotel Collection River North you gave us excellent quality at an affordable rate 😎🌟

- No air conditioning - L train line runs less than 5 feet from the room's window - wifi password was only given if you purchase a $59 guest club membership - Kitchen cabinets were completely bare with no cups. We had to go to the front desk to get even a plastic cup. -Checkin person was unhelpful - On the positive side, the room was quiet and the location is great.

The hotels AC was not working the entire time we were there (2 night stay). They gave us three fans, one of them didn’t even work. The entire time we were there the elevator didn’t work so we had to walk up a flight of stairs with all of our stuff, mind you there were six of us. Instead of giving us a room on the first floor for free since that was clearly an inconvenience they offered a room on the first floor for an extra $50. The room was so small. I’m not usually a picky person when it comes to hotels because at the end of the day it’s a place to sleep and get ready at but this was not a great experience.

I love the idea of being able to cook a homemade meal. Staff is very nice and friendly

Must purchase a "special" guest package. That was not listed, just found out about when we got there. $79 a day, plus a $39 fee to process the taking of my $79. The "special package" gets you two drinks,.... not at the cafe/bar shown in the picture, because that isn't open!! Decor is cool, staff was fine, overall value horrible, save your money for someplace that has no surprise fees, and actually gives what they advertise in the pictures.

My family of five was so excited to stay here for a weekend Cubs game. We were actually very pleased with our stay originally. Our room had 2 sets of queen bunk beds which is great because my husband and I were traveling with our 3 children and not many hotels can accommodate a family of 5. However, in the days following our check out the hotel charged my credit card 3 additional times for different amounts totaling $375. I attempted to reach the hotel several times, left a few voicemails. I was finally able to reach the front desk and was told that she couldn't help me and that housekeeping had made those charges. The front desk attendant couldn't make any adjustments, couldn't provide a number to a supervisor, all she was able to provide was an email address to housekeeping. I reached out via email and was told the charges were due to 3 sets of bedding being dirty and they could provide photographic evidence. I replied back and explained there must be some sort of misunderstanding because I was obviously there and know there were no issues with our room upon departure, but they completely ghosted me after that. No response and charged my credit card 3 times ($200, $100 and $75). I was very disappointed as we had enjoyed our stay but this felt very out of line and the customer service was terrible after check-out. None of the voicemails or emails were returned after that. I had to dispute the charges with my credit card company over something that should've been an easy fix.

N

I love the fact that you can cook while on vacation

Wish there had been somewhere within the hotel to get drinks and snacks.

HOWEVER, the photos on the website are very deceiving. The coffee bar/food bar/bar is not even open, so there really was no food/drink onsite. We only had one chair at a tiny table for three people. There were no plates/cups/silverware in the kitchenette.

When we arrived and checked in, we found out that entire hotel's AC was broken. We were not informed prior to OR post to check in until we asked the front desk about the AC. That's when they informed us that all the rooms are missing the AC and only solution is fans. We were informed it would be fixed that same night or early in the morning but jt was never fixed. Rooms were so musty and humid, bad odor, abd so hot. We contacted the management and was not able to get a satisfying response as they never updated us when they said they would

This was such a weird experience. It feels like you’re walking into a bar not a hotel. The front desk is towards the back that you have to really look for someone because they’re not greeting you. After I checked in, I used the restroom and noticed that there was luggage just laying around the restroom area. It was not secured or being supervised. At check in, we were told that the air-conditioning was broken and they put a fan in our bedroom. We were able to get by with a fan and a bucket of ice in front of it. The door didn’t close properly, you had to slam it hard to get it to close. The room was clean but lacked basic amenities like a refrigerator, microwave or coffee maker. At 5 AM, we were woken up to someone talking loudly in the hallway, we ended up showering and leaving. We were really disappointed. Quite a bit of money + parking for a terrible stay, thankfully it was only one night.

Upon check in, the front desk had us wait. She then told us the air conditioning was out in which our rooms were in. All the room were sold out, it was so hot inside about 90 degrees. We cancelled, I contacted Expedia to get a refund and the hotel has not been trying to contact them back after several attempts. Expedia even tried to call the front desk when I was there and they never answered. I paid 276 for nothing, we end up driving 2.5 hrs back home.

Unfriendly staff. Staff were never at the front desk when we had questions or needed items. AC was out in the rooms in September (and was SO hot with 4 box fans blowing) but freezing cold in the lobby.

No air, no ice, no anything. Not as advertised. Trust this. Do not stay here.

The room was clean and nice but the TV remote did not work other then that everything was great