The Godfrey Hotel Chicago

We had very high expectations but honestly was a very terrible experience overall. Our first room was dirty, no water pressure and the shower handle was about to fall off. We informed the front desk and they said they would send someone to fix it. We left for a few hours and came back to the front desk and they had no knowledge of what we were talking about when we asked if it was able to get fixed. It was not, someone had been in the room because the shower head was moved but nothing was fixed. Next morning we talked with a new person at the front desk and she was very helpful and offered us a new room which we accepted. We were hopeful but once again walked into a dirty room. At this point we were just over it and wanted to leave but knew we wouldnt get a refund so we dealt with it. To top it all off the shampoo was empty and we were informed of the wrong time the rooftop bar closed so we missed out on that the first night. We hate being those people to complain about every little thing but it was just one thing after another. I would recommend looking elsewhere especially for the money it cost to stay here.

I liked the ambiance of the hotel, everyone was nice and it was very clean.

Great stay

Excellent place to stay when visiting, the staff is helpful and very nice.. the room was great.. would stay again

We checked out when we checked in immediately the room was filthy dirty

Subpar customer service. Only thing worth it is the rooftop for the aesthetic that’s it.

Bien situé.

I mean….loved this place! It was clean, the staff were very helpful, the rooftop bar is to die for.

The rooms were clean, but showing some age. Might be time for a building refresh.

The lobby did get a little busy at times with large groups waiting. The smell of the lobby was divine!! The location can't be beat. An easy walk to the hustle and bustle but it itself was on a relaxed street. Heaps of incredible restaurants and bars in just blocks away. The target around the corner was very handy.

The valet parking was horrible housekeeping did not clean our room and the room needed updates. Toilet paper holder was falling off in the bathroom.

The staff are very pleasant and the location is excellent. However, the room advertised as King does not have a King bed, it's a Queen. The room was a bit beat up: scratches, paint damage, etc. and linens (towels, sheets, etc.) were just OK. The edge of the shower is graded incorrectly, so water puddles on the floor. Lastly, multiple times the elevator floor was dirty; they may not have enough cleaning staff to keep up.

Room was a little outdated but everything else was fine.

Great place

The Godfrey Hotel Chicago is in an amazing location. Central to everything from shops, eateries, and landmarks. My only issue with this hotel was the upkeep. Scratched up furniture, rusted bathroom fixtures, scuffs on the wall..drawer handles falling off. For the price they charge it should of had more upkeep on the furnishings and overall look of the room

All great

I was charged the security deposit after check out and front desk staff was not helpful in terms of providing a refund.

I do like the common areas the Greek restaurant and the rooftop bar were great The girl that was working the reception in the morning, June 17 was very rude. I did not catch her name. We booked two rooms. A double and a king size suite. We paid for an upgraded bigger suite and all it was same size as a double room with a different partition. Instead of a king size bed, we got a queen size bed. The dresser was broken. The refrigerator in the room made a loud noise all night. The toilets were running all night. We were next to the service elevator and it was very loud. The TV in the bedroom didn’t work. There were no coffee supplies. Overall, I think the hotel rooms are rundown, and it should reflect on the price. I would not be recommending this hotel in the future.

Clean room. Cool vibes

We arrived at 2:00 AM exhausted, stressed, and ready to finally rest. What we were met with instead was one of the most shockingly rude and dismissive customer service experiences I have ever encountered in my life. The front desk agent told us our reservation had been "wiped" and that there was nothing he could do. He showed zero empathy, made zero effort to help, and essentially read us a list of twenty hotels he claimed were all full ...and then wished us luck. He did not offer to call anyone on our behalf. He did not apologize. He did not lift a finger. Three adults, stranded in Chicago at 2:00 AM, with nowhere to go. We had to find our own Uber, find our own hotel, and pay $350 out of pocket for an emergency room at the Congress Plaza. We didn't get to sleep until nearly 4:00 in the morning. The Godfrey took our confirmed reservation, cancelled it without notifying us, and then treated us like we were the problem. I would not wish this experience on anyone. Stay far, far away.