Trump International Hotel & Tower Chicago

Big five star

The best hotel we have ever stayed at!

Was amazing! Everything you want and need is there.

Clean rooms staff were friendly and location was central. Beautiful bar and cities scenic view was perfect

The shower temp was about on the hot side no matter how low you had it. The bed& room were overall great

We decided to give a Trump property a chance for this trip, and we did enjoy our overall stay at the Trump Chicago. We found the property to be well-appointed and well maintained. We had no issues with our room and found it to be clean, comfortable and luxurious in the corporate luxury sense. The roof top bar/restaurant was also very nice, and we found the service up there to be exceptional. There were a few misses though that will likely keep us from returning to a Trump property in the future, because candidly these types of things just do not happen at the St. Regis, Ritz, Four Seasons or Kempinski properties that we favor. Upon arrival around 6pm, we were checked in with no issue and headed up to our room. Heading out to dinner a couple hours later, we noticed guests in the lobby that were checking in being offered complimentary champagne. This was a theme we witnessed for the entirety of our trip. Not sure why we did not merit the same treatment we saw offered to every other guest that checked in, but apparently, we did not. When housekeeping knocked the next morning, I apologized for not tuning on the do not disturb sign and explained that we would need approximately 2 hours before we would be heading out because we were celebrating a birthday. About 15 minutes later, we got a call from housekeeping demanding to know when we would be exiting the room. Housekeeping stayed front and center in our stay, because the next day we returned to our room a little before 3pm for a quick break. Our room had not been serviced, and as soon as we sat down, housekeeping knocked. Actively having to manage housekeeping is ridiculous and nothing close to 5-star service. Upon checkout we checked our luggage with the concierge. When we returned to the hotel later, we still had some time to kill so we headed up to the roof bar. When we came down for our car service, the concierge took our claim ticket back to the porter and advised our bags would be right out From that point we waited, but our bags never came. After a few other guests arrived and presented their claim tickets and promptly received their bags, I asked a porter what the issue was. It seemed the issue was that none of the porters on duty had our ticket. k. When I mentioned that we had a car waiting and a flight to catch, rather than assist me directly, the porter left to try and find the concierge who was no longer available. Luckily as I was speaking with the porter, we moved to an area where there was a view into the baggage area, and I was able to spot our bags. Once the porter abandoned me to go look for the concierge, I had to take it upon myself to grab our bags and head to our car. Checking in on a Thursday at 6pm and checking out on Sunday at 11am while spending almost $4,000 in a hotel should get you the warm check in process provided every other guest. It should also get you housekeeping service that is unobtrusive and doesn’t need to be managed. And finally, when it is time to leave, your bags should be brought around in a timely fashion. Trump Chicago misses on basic things that 3 & 4 star hotels provide seamlessly, which means that this does not come close to being a 5 star property. Based on this, It is doubtful that we’d give a Trump property another chance because it kind of makes no sense.

Great service

Beautiful hotel and great amenities

Absolutely gorgeous property and the most perfect location in Chicago

The Trump hotel is always impeccable and this time was no different. We did bring our newborn (first time parents) and they were beyond accommodating; they provided us a crib.

Very clean and friendly staff. The hotel is very nice and at top quality.

Fantastic property! Everyone was lovely.

Great location, wonderful staff.

Fantastic hotel, super clean and excellent customer service, I would recommend it to anyone going to Chicago

It was everything I expected! The staff was amazing. Everything ran smoothly. I would say the pool could use a little updating. Everything was delightful. Definitely will be back.

It's a awesome place to stay

Service was A+++. Best hotel stay we’ve ever had! Penthouse was pricey but you get what you pay for. Beautiful with exceptional service!!!

Great customer service! Let us in in the morning even our check in time was afternoon. Views were incredible!

Very nice hotel, nice location and a 5 star hotel Things did not work in our room, lights/TV and Microwave

The hotel is fabulous! Highly recommend grabbing breakfast on the 16th floor restaurant