voco Chicago Downtown - Riverwalk by IHG

The hotel is outdated. Old dirty carpet in room and common areas, chipped paint in room, stained ceiling tiles in common area, no central air and heat in room, and the unit in the room the sealwas peeling off. The hotel is worn out and a blast from the past. I have to do better research on hotels going forward. I trusted the star rating and the reviews. The hotel is not up to par with what I'm used to.

Loved the staff. Shout out to Alonzo!!

The hotel is very large and you need to take 2 separate elevators to get to the guest rooms. The room was fine overall but the bathroom tiles were not upgraded and just not nice. And my bed was bumpy. I wouldn’t stay again.

Exceptional

Exceptional

The view from our room was amazing, we had a room with all windows on the two walls. Some of the furniture could be updated a bit, but not too bad. The bed was so comfortable. Very clean. The only problem was it was a mobility room and only the handheld shower worked, while the regular showerhead didn't. The food was really good in the restaurant/bar area and the little market was open all night. They have a coffee shop in the market area and the lattes and pastries were awesome. Friendly staff. Would definitely stay there again.

It’s a beautiful building at night it just feels like a beautiful wonder land Nothing it all I loved it

Pros: 2 Glass water carafes in room - can be refilled at water station hot/ cold options Walkable distance - to state street and michigan ave shops. Views: nightime views of riverwalk and outdoor sittings areas well designed and safe Less crowds - tucked away from touristy spots but close access to highway Parking - self park 65$/day in and out priveliges concierge by text - asked for replenisment towels and were delivered withing 10 mins. - great! Modern spacious room w river view for less than 400/ day great deal Cons: Beds are not firm - not good if you like firm mattress and have back concerns Hotel is large - walk-in from entrance to room requires changing 2 elevators and long walk to room if you get a corner room. Challening if you have walking injury or other ambulatory issues. Long wait at checkin - hotel is not fully staffed to manage large incoming guests. ie, convention traffic by nearby merchandise mart. Mixed guest profile: Families w kids / young party goers / professional convention attendees / vacation couples

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Had a great outside view by the window, rooms were clean. Enjoyed the breakfast buffet before our departure and received great service. Very convenient stay by river walk!

Exceptional

Great experience. Would book again

Exceptional

Exceptional

Very good

The sink was clogged and the toilet was broken also the ac didn’t get that cold

Breakfast was plain, ok just to keep you started. Service in general was just acceptable, just doing the minimum. We were expecting a Voco quality, and were very disappointed. I don’t recommend this hotel

Enjoyed my stay

Thoroughly enjoyed. Some rooms have view of the room across the courtyard. But just ask ahead

Great staff and hotel! Will definitely be back!!