MainStay Suites Near Denver Downtown

Breakfast was really good, condition of room was poor, sofa bed wasn’t flat and creaked every time you moved. Rain damage and other spots on ceiling. No carts to take luggage upstairs

Staff was great, no issues with parking and well lit. Breakfast was good for hotel food.

It was ghetto. I got robbed. I asked for assistance and they wouldn’t even call the cops for me. I would like a refund.

Closing time for the front doors isn't 24 hours. Housekeeping is only when requested

The space in our room was nice, and the beds were comfortable. The shower water pressure... there was like none!

Location was nice Rooms weren’t ready to check in. We had gone to a water park and needed to shower and dress for a meeting. Rooms were supposed to be ready by 3:00 but weren’t ready until almost 4:30. After waiting an hour we finally asked if there were any other bathrooms and ended up having to take all our suitcases into the public bathroom and change in the downstairs main hotel bathroom and go with baseball caps on to hide swim hair. Not very professional looking. No apology for rooms not being ready. We were just told that there was a concert that night and that all other hotels were booked so we should just be grateful we even had a room. The kitchen area, beds very uncomfortable, pull out couch wouldn’t go flat but stayed in an incline, walls were damaged and splattered either with mold or old paint. Poor breakfast with very little options.

Check-in was confusing with 2 different staff starting and moving us to a different computer for payment and pulling up other guests midway through our check in.

Pleasant

Passable

Exceptional

The room was dirty and the bathroom had peeling paint and rust everywhere. The breakfast was the same way. The cabinets were dirty and peeling. The carpet going to the rooms were dirty and we were there for 3 days and there was trash on the floors that was never picked up or cleaned. The staff was helpful

Clean, location and good value Sides of cabinets much to kitchen sink, bathroom were peeling. Couldn't open dresser because sofa was in front of it. TV remote terrible. No menu button and no info on guide channel. The card next to the TV said press the guide button on your remote but there was no guide button on the remote. Shower door doesn't have a seal so water gets everywhere on the floor

Not a bad central place to stay for a decent price - the bed was very comfortable, but the shower wasn't much more than a dribble.

Exceptional

Very good

The woman working the front desk was lovely and helpful. The lobby and breakfast area were clean and welcoming. It

Good

Average at best for the price .⅕

I am still trying to get our money back, the shower in our hotel room would not turn off and started to turn the room very steamy. No maintenance on call since it was a Friday night. No other rooms available, had to switch to a whole new hotel. Paid cash for our hotel room and was told only a manager can reimburse us. Good luck getting ahold a manager that is never on site. Have called and emailed everyday with no resolution!!

We were assigned one room but found a cockroach in the kitchen area after the rest of family had gone to sleep. We requested a new room and were moved the next day. The pool was not cleaned regularly. Water from the pool was collecting on the east side of the pool and made a puddle large enough to splash in out of the pool. Several pieces of chewed gum were around the pool on the deck area. The staff was helpful but powerless on maintenance.