Staybridge Suites Denver Downtown by IHG

Flight was canceled so I didn't need the room. Called to see if they would cancel and refund, or change dates, or extend credit for future stay. They did none of the above. Basically crooks. Stay away.

Great hotel, close to 16th street, very convenient for public transportation.

Breakfast was very good. Happy hour in the early part of the week was a pleasant surprise. We were able to walk to alot of the places we wanted to visit. We enjoyed the hot tub. The room was spacious. The towels were replaced and the bed was made daily. Trying to find the entrance was very difficult. Parking at the hotel was sparse, but the lot across the street worked well. Loading and unloading was difficult because of the space restrictions.

Wonderful location centered close to the capital , walking distance to 16th street and all it has to offer. The properties amenities were wonderful, large fridge , ice maker , small kitchen. The breakfast was more than expected . The pool and fitness were delightful, we enjoyed our time in both, we had both to ourselves. Additionally, something I haven’t seen at hotels. Dove products with a hand soap dispenser, no bar of soap. That’s thinking

Great hotel right in downtown Denver. Easy to reach the 16th Street Mall, State Capital, Broadway, and much more. Rooms are very adequate with plenty of space. Breakfast was nice, but could use more options. The building does need some maintenance. Two lights in our kitchen did not work. The railing by the pool stairs was ripped out of it's mounting. Water pressure in the shower was pretty low. But other than those issues, it was a nice property. If the price is right, I would stay there again.

Room was clean and staff was friendly

Nothing Really dirty

Very good

After my father passed away, I made several attempts to contact the hotel to request a change of my reservation dates due to this unforeseen tragedy. I was completely ignored and never received a single response. According to Expedia, they were able to reach the hotel, but the hotel refused to reschedule my stay. I also contacted IHG Customer Service, whose staff were kind, understanding, and genuinely sympathetic. They told me that if I had booked directly through IHG, they would have changed my reservation because they understood my circumstances. They even tried to contact the hotel manager on my behalf but were unable to get any response. What disappointed me the most was not necessarily the refusal to accommodate my request, but the complete lack of empathy and communication. Ignoring a guest who has just lost a parent is unacceptable. Based on this experience, I cannot recommend this hotel. Their lack of communication and basic human compassion speaks volumes about how they treat their guests.

Good breakfast and free laundry services Should have a kettle in the room

I liked the happy hour. The staff was friendly. The entrance. Finding the place was horrible. Need more signage on the outside of the hotel on more than obe side. The pantry items were outrageously priced.

The location to tourist attractions Parking is expensive and extremely difficult. The website states that the rooms have safes and they do NOT. One of the rooms AC wasn’t working properly and the maintenance guy was not helpful.

Hot tub could have been hotter. Not much water came out of our shower. Breakfast was a good variety and good

The room was very spacious, clean, and was well equipped Parking was a nightmare and it was hard to get our bags out

Exceptional

Rooms were clean, Breakfast was great

The room was great, housekeeping was amazing, the problem was the shower, the water pressure and temperature had a mind of its own, it would be great pressure and hot one minute then no pressure and freezing! There was nothing they could do about it…..

Close to our venue Parking

It’s was very nice and comfortable. It would be awesome if the parking would be less expensive at least and pool water warmer other than that it was great. The parking prize

Our room was clean, the lady at the front desk was very friendly and helpful, breakfast was pretty good!