Extended Stay America Suites Houston Med Ctr Braeswood Bl

Property needs an update. Doors were damaged and dirty. There were stains on the couch bed mattress. They charge to use the phone for local calls.

What made the experience even worse was the treatment I received from the front desk. A receptionist named Mercy was shockingly rude and unprofessional. When my key card failed to open the front entrance, instead of helping me resolve the issue, she screamed and yelled at me. No guest should ever be treated that way, especially over a problem that was not their fault. To top it all off, I found cockroaches in the kitchen area. Seeing roaches in a hotel room is completely unacceptable and raises serious concerns about the property’s cleanliness and sanitation. I cannot recommend this hotel to anyone. Management needs to address the cleanliness issues and provide proper customer service training to their staff. I will not be returning.

Clean room

The room was so dirty. As soon as you walk in it smells like pee and other foul smells. The pullout sofa bed was soiled and we weren’t able to sleep in from how dirty it was. The bathroom was the same the shower very poorly kept. The tv had a giant crack on it and did not work other than turning on. Will not be returning the place was very poorly maintained.

It was a nice place stay with plenty of room. Staff was friendly and it was in a good location.

You have to ask for a remote because they get stolen. Our door had been pried open and there was a huge gap. Room was dirty. When we asked for towels we were told we needed to exchange our used for new. No maid service at all and the bed was the most uncomfortable I've ever slept it. Only plus was proximity to the children's hospital. .5 stars

The room we stayed in had an area of damp carpeting. There was a dehumidifier placed in the room which added a noise element. Breakfast was low quality. Coffee was un-drinkable. No coffee maker provided in the room. Good proximity to medical facilities is one redeeming factor.

Hotel is certainly aging but it was clean. Staff isn't the friendliest but we didn't have any issues trat needed to be addresses. Room was large and clean. Would stay again if it's just 1-2 nights.

The grab and go muffin and a cup of coffee should never be called a breakfast. It is not a breakfast at all.. The hotel was in very bad shape, many things in the hotel didn't work and the rooms had mold on the walls and the room smelled bad, very damp and musty.

Terrível! Pior hotel que já fiquei hospedada nos EUA, extremamente antigo, a TV estava quebrada, os móveis eram muito velhos e com muitas marcas do tempo, o chuveiro as vezes aquecia e as vezes não. Um cheiro terrível nos corredores e o café da manhã que anunciam era um bolinho e uma bolacha, na recepção, nem café para beber tinha, não tinha nem um espaço pra sentar. Não recomendo.

They cancel my reservation I have to sleep on the rental car They cancel my reservation I have to sleep on the rental car

Location is really good, close to tram and to the stadium. Breakfast, don't even call it a breakfast, two options of muffin and a black coffee.

Is really close to the medical plaza The maintenance is poor

Clean

Clean and so close to the hospital you can't beat it!

The room was filthy, the fridge had three brown stains on the side, dead flys everywhere and the drawers had dead mosquitoes. There was an intense moldy smell. I only stayed one night and even that was too long a stay.

Location was perfect!!!! Close to train station and stadium

Liked everything. A shower at the floor level is good for a wheelchair patient but water is all over the place when you take a shower.

It also need some renovation

Nothing Smells like mold, rooms are old, EVERYTHING looks DIRTY.