Hyatt Place Houston Medical Center

The breakfast had closed and we had overslept and they opened the doors so we could get some food that had not yet been put away. WE had an appointment to make and would not have been able to eat prior to it. Not only did they do that as we were eating, they got up and helped us with some things.

Parking was difficult and pricy. Check in staff on Sunday (the day I was supposed to check in) were rude and dismissive. The reservation I needed was Sunday June 28 to Wednesday July 1. Some how the dates were changed to check in on June 30 to July 3rd. My husband had appointments at MD Anderson and we had to find another room which was difficult because of FIFA.

I really enjoy my stay when I’m here at MD Anderson for medical treatment. I always stay at this location and I come at least 3 to 5 times a year.

Very nice place and extremely convenient if attending a game at the stadium. I will book it again in my next trip to Fort Worth.

I loved my stay. I was only supposed to be there for one night so I checked out and then medical issues had me check back in. The stuff was so friendly and helpful even when I had made a mistake about the shuttle. The place was clean the bed was very comfortable in the pillows amazing. I will stay again.

The issues we had; we were there from Thurs to Sunday and never saw cleaning staff. I even told staff to clean and they didn’t. Also, we called down for clean towels and they never came. Had to go down to get them ourselves. Also, there is no 24 hr shuttle as advertised. It’s only for the Medical Center transports. The other issue is there are no good nearby restaurants making it expensive to stay here. The location is only good for the stadium and that is a 40 minute walk at least. Ubers back and forth from events is completely price gauged! The breakfast was the same everyday and hot food was cold. The restaurant food was ok. The bar staff was great. Most of the front desk staff were pleasant and helpful.

Clean room and friendly staff

Wonder place to stay. Staffs are very helpful and nice. Would consider staying in this hotel in the near future.

Amazing stay!!! Room was super clean and very roomy!

Stayed during a busy time with the World Cup going through town and Staff was great and the hotel was well maintained even with the increased activity and people. Would stay again

Customer service reception was excellent.

The rooms could have been a bit cleaner but the staff was so great

Location was great close to the zoo. Need more pillows, need plastic cups for the little ones and we asked for 2 towels but we never received. Needed a microwave had little ones i was not going down stairs with little ones.

Have instructions on where and how to park and to let travelers know that the key card helps get them around.

I liked the location. Staff was great! I didnt eat breakfast. Neither did I use the laundry room.

Great hotel! Have stayed there several times. Very clean, comfy beds, AC worked well and really like the bar and restaurant! Front desk stay very friendly and helpful. Parking is covered, but there is a charge daily. Super convenient for medical center appointments

Friendly staff very helpful!

Muy lindo el hotel en general. Lo único malo es que cobran el parqueo

Excellent, renovated hotel, very near to the Med center with a shuttle facility that is very convenient!

Great staff. Super helpful. We left my wife’s watch in the bathroom and when we came back for it a couple of hours later they had it in hand. Place was busy for the. World Cup games at NRG but they were prepared and enjoying the business. Prime location to walk to the stadium.