Hyatt House Houston Medical Center

Went due to its close proximity to Md Anderson and this hotel was my favorite stay in Houston! The hotel staff was very attentive and kept the room clean

Upon first check in the lady acted like she didn't know what she is doing so the guy took over the conversation.

Outside area not well lit, homeless people kind of overtook the patio/ smoking area which is a bummer if you smoke or enjoy sitting outside in the evening

Nice blackouts on windows. We had one tv remote missing (not that we needed it anyway). The bed was not very confortable, on every movement the structure sounded a lot and the mattress was already sagging. Very quiet floor (10) let us sleep comfortably. It is located on a busy street where trucks and emergency vehicles are a little annoying some times. Last two days the parking elevator was not working and the stairs are not clearly signaled so many people got lost in the parking.

Nice hotel with helpful staff

Not bad had a little breakfast and place was clean

Location was perfect! Breakfast was only ok. Soggy waffles, no bacon, and lightly cooked sausage. Staff was very friendly and welcoming. Parking was convenient even though there is a charge. They don't change bedding or clean room unless it is requested or after the third or fourth night you stay you have stayed. The kitchenette was cute, even though it is only a mini fridge in the room. Sofa bed extremely uncomfortable, very thin mattress.

It was wonderful. Room, food. Staff

Comfortable/location Being on the top floor.

Exceptional

Only issue was that front desk told me it was three blocks from Texas Children's, it was 20 min by car. Next time, verify distance!

Have stayed there for the last 4 years and come back for these reasons - great facilities, rooms and staff

Staff and breakfast was awesome!!! For sure my next booking

second time i stay there and the second was better everything was good. the first time is stayed the bed was horrible. this time everything was good

Superb

The whole place and breakfast 😋 😍

The gate is not very clear. I don’t know where to park for checking in

Choice of food was more than adequate. Please add flavored creamers for coffee, all other hotels with complimentary breakfast offer them.

The menu for lunch and dinner could have better choices and lower prices. I hated to pay for parking. That should be included without increasing room price.

Staff was not warm and welcoming at check in. There elevators are slow and my family even was stuck in an elevator with the hotel staff who provided no comfort or guidance throughout this process. To make matters even worse the staff got out of the elevator and deserted my family leaving them on the floor without guidance on how to access the floor our room was actually on. Unbelievable. Also my family had to inspect so many towels in order to fine one that was at standard for use. Breakfast option never changes. Same Ole same Ole menu. As a hyatt member this property doesn't meet my expectations of at hyatt brand property.