Hilton Kansas City Country Club Plaza

Exceptional

The hotel location and proximity to planned events was really nice. As a whole, our experience was okay/good, although there were some specific areas for improvement. Water-filling stations would be highly recommended as the only area to do this was via the lobby in the afternoon/evening or the fitness center—and this water filter was empty during our stay. Also, on the first morning of our stay, there was no hand towels in the fitness center or adjacent women’s bathroom, and both sinks were nonoperational in the bathroom. I had to wash my hands using the shower stall and air-dry them. We also had to switch rooms upon check-in as the fridge in our initial room didn’t work and the carpet around it was completely soaked. The elevators also didn’t work properly at times. For example, when we pressed Up, it actually went down. Lastly, the vent in our room bathroom was nonoperational. The lobby itself and employees were welcoming. The swivel and flexibility of rotating the room tv for couch or bed viewing was very well-designed.

Didn't eat there. Parking was frustrating a bit we did valet but the lines were really long to get the valet to help you. We had about a 20 min wait till our car was taken from us..and i read on reviews the closest parking in the lot was reserved dd for valetspots and its dark and deep .we had to leave at wee hours of the morning ao thats why we choose to valet.

Very nice room and breakfast was very good. Staff at the desk would not let my wife check in for us. They insisted I be there since I made the reservation. Very annoying and my wife had to sit and wait over an hour.

Very good

Exceptional

Exceptional

Great pool

Room was clean and the veiw was nice. We had no issues with the staff

Pool Large suites Leftover food in our microwave Bathroom outlet did not work nor one in the bedroom Faucet in shower/tub broken No idea how the drapes worked Not enough areas to open and set out my suitcase

Excellent!

Very good

Bad

Stayed in a Jr Suite 9th Floor and the room was perfect size, clean, modern, comfortable. Room service was great and quick and polite. The bellman was very kind, helpful and pleasant. Great stay, I'd stay again for sure!!

Exceptional

Our original reserved room (double queen and hide-a-bed, was given away and we (family of 4) had to stay in a one bed room. Very negative experience. Do not recommend.

Location was great. Within walking distance of everything. Hotel was clean. Parking was easy. Main attraction was the outdoor pool, kids enjoyed it a lot. You have to pay for parking $30 per night.

The air conditioning went out in the whole building which was miserable. There was no communication from staff until I asked on checkout what was going on. Front desk staff was very rude.

Great location, rooms are awesome, nice fitness area and pool, can't wait to go back!

Exceptional