SpringHill Suites Kansas City Airport

Close to QuikTrip and my event I was in town for. Had absolutely no hot water when arriving and checking in. We had traveled and wanted a nice shower, no one said anything about not having HOT WATER IN THE HOTEL?? That’s so absurd, while checking in a notice would’ve been nice at the very minimum. I had trash on my floor under the hanging bed from guests before me, their hair on the shower walls. So sad that this ruined a great weekend. I can’t even get up and have a hot shower in the morning!!! HA.

Breakfast was good and the staff friendly, I think they are still working on the hot water situation

Room was clean, they are still working on the got water situation. Hopefully they can get it resolved soon

Breakfast was subpar. Didn’t have hot water or did with little water pressure. Housekeeping never came by to refresh towels. Left our reserved time early but thankfully they didn’t argue and refunded us for the last night.

Low Water pressure, noisy pipes, cleanliness could be improved, no variety in the breakfast.

When we arrived at this hotel they said they had overbooked and didn’t have a room that fit our party despite the reservation I had made. We had to scramble at the last minute to find a new hotel which caused us to miss the activity we were hoping to do on our one day stay in Kansas City.

The bed in the handicap room is very high. The staff was very accommodating since we had a large group of family come visit us at the hotel. Cleaning staff didn't pay attention to details. There was no hand soap bars on our last day. I had to ask for refresh of the room. Coffee cups were not all sealed. However, I believe this is one of the better hotels in the area.

Absolutely loved the room and the amount of space it had! Very clean as well, and we really enjoyed the modern look of the bathroom. Great for families who need a lot of space! The trundle bed under the couch also worked great for us as a family of five. The hotel itself was very modern and clean. Things that could use improve improvement.: There were no towels in the pool area so you have to walk back to your room, dripping wet and cold. The key card to the rooms did not work so they gave us a paper one, but it did not let us into the pool area for some reason. There must’ve been a larger issue because other people were having the same problem. They even told one person they ran out of key cards? They only gave us one card for the room instead of the usual two cards. There were only 2 towels and 2 washcloths in our room but there were five of us staying in the room, so we had to ask for extras. We also had to ask for bedding for the trundle bed instead of just having it available in the room. We did love that the room had a huge extra closet room for luggage though as well. That was very nice. Breakfast- not so great- there were not very many options. It would’ve been nice if the breakfast had a waffle maker, but it didn’t. There was also no flavored creamer for the coffee. And one of our cartons of milk was rotten. The mixed fruit salad also tasted like it had turned rotten. Overall, I would probably stay here again.

Room was very clean, the bed and pillows were very comfortable!

There was a loud unidentified noise coming from above our room. Sounded kind of like a jack hammer and would last for a few seconds then stop. Happened about 15 times over the period of an hour or so. Staff was very accommodating and moved us to a different room on the other side of the building. No more noise! Other than that, our stay was great!

Body wash was empty

We have stayed here before. This is our 3rd time. The hotel itself is great. The location to Zona Rosa is great. What wasn’t great was on Sunday when we checked out. There was a couple probably in their 40s/50s sitting outside the entrance to the hotel. They weren’t dirty looking but you could tell they were probably homeless. They asked us for a ride to downtown KC. We weren’t going that way (thankfully). I don’t like to sound mean to anyone and I try to help when I can, but in this day and age you don’t know if you’ll be safe when helping strangers. Next he said they were hungry and could we bring them back some food. I had earlier offered them both cold cans of Diet Pepsi but they said it had too much salt. McDonald was close so we took their order and brought them back what they wanted: Big Mac meal with large Coke and large water for him & qtr pounder with cheese meal for her with large Coke and large water. I’m not sure what the sodium count is in all of that but they seemed appreciative. Maybe we were entertaining angels unaware. Who knows. I just hope our next stay will end with us walking to our car without being stopped by the homeless. I’m praying that couple finds increase in their living arrangements from where they are today. We did eat at the nearby Minski’s Pizza and it was great.

First time staying here and we will returning back since we travel often to Kansas. Family friendly which is our main concern. Everything was clean, the room had a lot of space and the staff was friendly.

Superb

Sadly, would not recommend.

I booked a few hours before we checked in. However, I wasn't told about 5AM construction noise until I checked in (should have been disclosed during booking!). Also, the body wash was empty. Everything else was as we expect from a Springhill Suites.

Good

Breakfast was good

Pool is very cold, tub is small, no fruit at breakfast, nightlight is broken. Disappointed for a 4 star hotel.

This was a brand new hotel! It was beautiful! The rooms were nice and cool with heat outside. The weight room was really nice also. Very nice front desk people. We will be back!