Hampton Inn Memphis-Southwind

Hotel was filthy everything from the lobby to the rooms even the pool was dirty somehow my baby got bumps on her face and body I hated the hotel I will never stay there again

Room were terrible floors were filthy my kids couldn’t even walk barefooted if they wanted to the feet were black for just stepping down room was not cleaned properly before stay I will never booked here again I came all the way from St. Louis and was definitely not satisfied food was horrible tables and floors in lobby even after breakfast was nasty we went down to play cards and had to wipe tables down ourselves I did not want to sit on the couch’s in the lobby they were nasty I hated everything about this hotel and would never stay here again my sisters room was next to mines and was infested with ants millions of them

The only reason we stayed there is because the sister property that we had originally booked had AC problems. So the first room we were given the lights in the room did not work and the toilet didn’t flush. The front desk person was a little mad that I came back down. She moved us to a different room and that toilet moved when you sat down on it. The shampoo was empty. I will never stay at this property again and will probably avoid Hampton Inna because of this.

Nothing My family was bitten up by Bed Bugs, we never could get any towels it was just a horrible experience.

Me and my family traveled from Columbus Ohio to Memphis Tennessee for a family reunion. Are stay was supposed to be for June 26th - June 29th. Well we discovered bed bugs (I have pictures) the front desk receptionist (Ms Daphne) at first refused to move us to another room she then had a change of heart I guess once she seen me loading my tuck back up with our belongings because I didn’t want to leave my things in that room ( Room 416). Well she did eventually change my room Saturday night when I came back to the hotel from my family reunion. Well I checked my new room (Room 418) here we again bed bugs again at this point it’s pass midnight I had to deal with until the morning. Well Sunday morning comes and before I can report my new room me and my family of a total of 18 people was asked to leave the hotel. Basically because Ms Daphne put her personal feelings in it because her name is attached to a lot of emails that me and my family was reporting while we there. So we was told by Ms Daphne that the general manager Starr came in looking for us and wasn’t able to locate one of us to let us know she would prefer us to just leave the hotel and they will refund us for one day stay and was told if we wanted a full refund to take it up with our third party company we booked through (Booking.com). I have filed a complaint with Booking. Com I have also disputed the charge with my bank. And I also will be contacting the Memphis Health Department. I will be also consulting with a lawyer. How were treated for a very serious situation they we discovered and honestly not just us also other patrons also stated they seen bed bug eggs in there room as well. But to be treated as such for your companies issue was down right wrong, unethical on your staff behalf. I am tremendously disappointed with my brief stay.

Their breakfast was awful. First day was there they were out of waffle mix at 7 am they opened for breakfast at 6 took about 30 minutes to get it refilled. Their coffee was very weak could read a newspaper through it. Second day they had biscuits and gravy only thing at 8am they were out of biscuits and the lady said that they were frozen they put some in the oven and they probably won't be done until they get ready to close at 9 am. Will not be staying there again. Room was not very clean.

The only thing I liked was the breakfast and the gentleman who worked it, he was always friendly and kind. Rooms are gross, your feet turn black from walking on the carpet, no microwaves in the rooms below the 4th floor, NO TOWELS WE HAD 3 TOWELS FOR 4 PEOPLE FOR 2 DAYS. We asked multiple times at different times for more towels and was told that there is no more in the whole hotel. My family members had another room, and their toilet dis not work at all. It took the hotel a whole day before giving them a new room. No one is ever at the desk after 6 pm. Do not book here

The Staff are 5 stars. The property needs upkeep and the grass was desperately needing cutting. It is a good and safe location.

everything nothing

Well maintained plush property with great value. Nothing in particular - late check out was requested and provided for an additional 2 hours. Not sure if it could have been provided for longer. My daughter needed it for a couple of hours more. But no complaints

I loved the staff all of them were warm ,inviting, welcoming and polite. Breakfast was good and plenty of variety.

Front desk clerk in evening time she was excellent sweetheart It's nothing I didn't like

Location The room was dirty and smelly. The bathroom sink was clogged, and the toilet was running.

Great location, safe, and outstanding staff. Also a great value.

Breakfast was onlyfair. Tables were not sturdy,.. aĺmost burned my person wirh hot coffèe When you reach out to the front desk...there a recording suggesting they are busy then you have go to the front desk in person

Location

The location. This property needs to be revamped. From the carpet on the first floor that is worn, torn, and has a smell. The rooms nightstands are falling apart. I’m pretty sure the beds were just remade after the prior guest because there were eyelashes under the pillows.. But, what we are most disappointed in was the customer service! Apparently there was a storm a few days prior that the hotel apparently could not handle. The air was out in all hallways and elevators and when we turned the hot water on the bathroom sink, the water was brown. After you let it run about a minute it cleared up. When this was addressed to the front desk “manager” she acted as if we KNEW there was a thunderstorm that blew the air up and did something to the pipes. How are out of town customers supposed to know what happened at the property? It’s not like we received a message from them letting us know they were having difficulties!!! The towels were also an issue. We had a total of 5 guests, and we ran out of towels. When my 15 year old son went to get some more he was told we were just issued towels the DAY BEFORE! Since when are towels rationed? We were then told no towels would be ready until after 10-11am. What do guests do that can’t wait 3-4 hours for a wash cloth to wash their behind? And we were asked to set all the dirty towels outside the door for pickup, so those were already gone. This whole stay was not pleasant. The customer service really is what put a damper on everything. Hilton worldwide, train your employees better. I think the manager is burnt out. There’s just some things you do not say to your patrons.

the breakfast is terrible and room is dirty