Hampton Inn & Suites Memphis East Germantown Area

Clean. Comfortable

First room - already occupied. Main lock was on & I could also hear the shower. I encountered about three fleas in the second room. The woman that checked me out did not seem to really care. No apology for the negative encounter. . .just - "OK."

Staff was very friendly. The lobby ans rooms were nice and clean. Breakfast in the morning waa good!

Excellent excellent

Stay was great!!

Exceptional

Disappointing

Staff was not friendly at all and property is not well kept

Room clean

bedroom and bathroom did not feel or look clean. During late evening someone kicked or beat very hard on our door as if they were seeing if it might open. I called to the front desk, the phone rang many times with no answer before I stopped trying to reach the desk. We were afraid. I considered calling the police because there was no help available from the front desk. Several minutes later, I called the front desk number again and after several rings he answered and said he would send security. Minutes later a security person knocked, and when asked, identified himself as "security." I opened the door, explained the bang on the door. He said he didn't see anyone on the floor. I let him know it had occurred 10-15 minutes ago and told him the desk had not answered. He said the desk person had been off somewhere else. He left us and we again locked the door. We did not feel safe.

Clean. Convenient Elevator broke Electrical outlet broke Extension cord ran from one side of room to opposite side and held down with duct tape. A possible fire hazard Entry to property and exit was pain requiring a ticket to enter & scan ticket to exit without clear instructions

Overall was good

Staff very courteous during the Christmas holiday. The employee who made breakfast was an absolute pleasure

staff and room

Clean room

yes

Breakfast was fresh

I paid for a 1 bedroom suite for this stay. The first night the hotel was oversold. They were supposed to refund the first night and never did.

We stayed 7 days. We had fresh towels and beds midweek and we had one issue that was taken care of quickly. The breakfasts were very good! Thank you for a very enjoyable stay. We come to visit family and will be staying here again!

I booked for 2 adults and 3 children but there were only 2 beds. My 14 yr old had to sleep on the floor. It wasn't big enough for 5 people. When we got to our room it was hot and there was no way to control the temperature. The second room they put us in smelled like smoke. The bathroom was small in that you had to sit sideways on the toilet and you practically sit on the toilet paper holder. The only good thing was the breakfast. A good amount to choose from.