Courtyard by Marriott Nashville at Opryland

Everything

The hotel appeared to be a renamed old hotel. The first thing I noticed were the carpets. Both in the hallways and elevators they were dirty and stained. The food menu was quite small and I chose to go elsewhere for breakfast.

The hotel claimed it had a bar, but nobody decided to show up for work. The same area is the coffee bar/breakfast location. The staff could not manage orders, get the food out on time and was generally unorganized. They were nice but just needed a manager to run the hotel which I think wasn't there. The ranking for this place is nowhere near the 4 of 5 stars. It is barely 2 honestly.

The hotel was ok but our room did have mold on the wall and the toilet was cleaned. Ashton was very helpful in getting us checked in quickly and was friendly. We did not eat any meals at the property.

Location We had to be switched in the night due to ceiling leaking. The other room was dirty, smelled musty, room was smaller, light fixtures were broken and bed seemed old uncomfortable. We were told we were getting our night comped but they never did it.

Great stay

Superb

The fire alarm in my room went off both nights multiple times and woke me up. I was in the ADA room because they were fully booked. I got about 3 hours of sleep the first night & I only got about an hour of sleep the second night because of it. I let the front desk know & they put in a maintenance request to fix it, but I missed the second day of the conference that I was there for because I was exhausted. I wouldn’t stay there again. I paid for two nights of fire alarms going off.

Superb

Yes

Amazing, clean property

Wish the pool was a little warmer

I like how close it was to the mall and even though it was closer to the highway there was no noise. Wish the pool was a little warmer

The girl during the check in and the girl during check out,were both excellent and helpful. A lady working the evening shift gave my room away to another couple. She tried to blame it on house keeping. After the couple interrupted our stay I checked my card keys. She had deactivated them. I had to go back down to the desk and get new keys. That's when she blamed it on house keeping. Really house keeping. Lol. She said I would probably have to move to a different room. The couple trying to get into our room had reserved a totally different room with more amenities. They were given 2 wrong rooms before the lady at the desk finally getting them the right room. The whole time I was at the desk waiting to get my room right. You would of thought she would have fixed my problem first thing. I was already in the right room and had been there for a couple hours. Good luck if you stay there lock your doors and don't leave valuable items behind. They might give your keys to someone else. If I had already left for the concert no telling what I would have came back to!!!

Good

Other than some very minor nuances, the property was in operating shape and comfortable. The staff was very attentive, communicative, and accommodating.

The staff was very friendly and the hotel was quiet, clean, comfortable. Would definitely stay here again!

Had a great experience !

I pick this hotel every time I come to Nashville its always clean quiet and private however this visit there was a strong moldy like smell mix with cleaning products.

Definitely needs upgrading in bathrooms but was clean and safe!!