Hilton Garden Inn Nashville Opryland

I arrived placed in an adjoining room with a woman on the phone talking to the top of her voice. Had to ask to live rooms. No body wash in the shower! Given a voucher for complimentary breakfast and later charged for the breakfast!

The staff and location were very friendly and accommodating.

Staff was not pleasant at check in.

Very helpful with any questions and the rooms were very clean.

It was the same breakfast everyday. Nothing tasted fresh or freshly made. We were quoted one price and at checkout they refused our state tax exempt forms. Charged me for the full amount after I got back to my state even though they accepted it at the time of checkout. No update or phone call from them saying there were going to do so.

Be sure to ask for do not disturb door tag. There wasn’t one in our room and we were woke up at 9;40 with knock at door, again 15 minutes later and houseman laughed at my husband. Even though we settled the unprofessionalism I left my running shoes and have spent a week only to find out I wore them in hotel but not out. Be careful and triple check for your things as you may never get them back at this location! I r requested pictures of coming in and out with no results yet. Very disappointed.

Staff were friendly and helpful overall. I did request a wake up call twice and did not receive it either time. Room also did not get cleaned in spite of my complaints to host on duty and talking to cleaning lady. I don’t think she spoke or understood English. Bartenders were great. Food was alright, although my ribeye steak was tough and there was no steak sauce.

Property, rooms very nice and clean… Breakfast was terrible…

Eggs were reconstituted. Milk was sour. Oatmeal runny.

Pool was closed. Was hoping to use it. Very easy to get to and always stay there for business. Always friendly

Staff could not have been more helpful. Very modern, new looking hotel with beautiful lobby. Would definitely stay again and recommend!

Clean

Upon arrival the staff was friendly and helpful greeted with a smile. The room was clean and a/c definitely worked. The location was also great not too far from the things we decided to do would definitely recommend.

The pillows weren’t comfy & the AC wouldn’t stay on. Woke up many times throughout the night to make sure it was still on. It said it was but it was hot.

Clean and comfortable, near Opry and Opry Mills. Several dining options nearby as well as hotel dining Shuttle to Opry area would be nice

The air in the room did not work even in the hall way very hot

The the room was nice and cleaned beds are very comfortable couldn't complained at all well likely say again the front desk people's was very nice and helpful

Parking lots are too narrow. it was little difficult to park the car, since other cars are not parked properly. Probably, this is the same issue other cars are also facing.

Loved everything about this hotel!

We had a great stay!! Staff was great!