Kimpton Aertson Hotel by IHG

There were a free times we stood at the guest counter longer than 10 min waiting for someone to assist us, with twice them being outside after the bar host went to look for someone. There were times when we came in and they wouldn’t greet us but were on their cellphones. The remote in the ring didn’t work, we called the front desk with no answer. The floor we were on had a weird smell but we saw lots of dogs so that could be the culprit. For the price, at expected better service.

Hotel is very nice. Henley (the restaurant inside the hotel) has good selection for breakfast/brunch/lunch/dinner ...proper chef-prepared food. There is no charge for dogs, which is a really great bonus! Staff are very helpful and super-friendly. Valet guys, espcially Justin and RJ are awesome. Valet comes to about $60 per night (unlimited in/out) but that is standard for mid-town Nashville. Will highly recommend this hotel and will stay again for sure, if we are visiting Nashville.

The staff here are top notch, friendly and helpful in all ways possible. ESP when dummy here couldn’t find the balcony in her own room lol. Hotel pool was wonderful, the restaurant was good but expensive for what it was. The food just got heavy after the first 2 days. I wasn’t a fan of the beds, little too soft for me and the noise from out 4th floor balcony room was pretty bad with road noise. Woke up 3 of the 4 nights with sirens screaming by. Balcony was pretty dirty and I wouldn’t even set my luggage on the chaise lounge chair in the room, no black light needed for that grossness. Those issues is why I didn’t give 5*. I don’t regret staying there, it’s a nice place, pools great, staff is even better!

The room was moldy smelling. The bed sheets were shorted. They didn’t move. Cold all night. Towels were thread bare in many places. Front desk was very helpful. Manager of restaurant was very friendly and helpful. Hotel needs a refresher to make me want to come back.

We stayed here whilst visiting for CMA Fest from the UK. Lovely clean room, friendly staff with social hours promoted upon check-in which included free refreshments and snacks, including wine and beer. We had a really pleasant stay, the small balcony was great as it allowed opportunity for fresh air. Nice small pool area and valet parking available (though we did not use this service ourselves). Great property ok a great location, a short walk or Uber to Broadway is close enough to experience what it has to offer whilst being far enough away to escape it too! Plenty of places to eat and drink nearby and a list of these are provided in your room.

We’ve always had a great experience at the Kimpton Aertson! A great place to stay in Nashville.

We really loved the 5 to 6 happy hour! Also, there was a concierge who sent text messages checking in throughout our stay. Would highly recommend it! The only drawback is that it is not within walking distance to the main area of Broadway. However, it is an easy Uber ride!

Great location within walking distance of Broadway. Rooms were clean and staff friendly. The restaurant had amazing breakfast. I had the Greek yogurt granola bowl every morning! I’d stay here again.

The ambiance, art, complimentary happy hour, parking, and staff. Everything!

rooms were very small and uncomfortable to work in or eat. no microwave. they turn of

Henley restaurant was exceptional. Walkable location to many night spots, organic Turnip Market foods. Room was nice, bed and pillows very comfortable. Really nice bathroom, shower and tub area- had a bedroom with separate living room and kitchenette- refrigerator was excellent and cold. 3rd floor. My dog was treated like a queen- with lots of attention and smiles. Staff was top notch. Housekeeping- they did not clean the entire room every day- but only made the bed. Did not empty trash, bring fresh washcloths, or supply fresh tea bags or coffee pods. The 2 chairs and couch had some stains, which the staff was awesome about correcting.

Good

The hotel is modern and pretty clean. We used the rooftop pool and fitness room. We loved Henley attached to the hotel. Ate there twice. Get the goat cheese greens, duck leg, sliders and fries. Staff are courtesy and helpful and have that southern charm. Happy hour is great 5-6 daily in an inviting and good sized living room setting. White wine was decent, red was not for me. They also had Miller Lite and a strawberry spritz. They served a snack with the drink as well.

Great location. Very clean and friendly staff.

Excellent hotel. Friendly staff that truly likes to help. My greet from Landen exceeded expectations. I felt comfortable & welcomed. Room accommodations were amazing. Thanks again! Wonderful experience. Would definitely go back.

The front staff were amazing! Shout out to Laney and Landon. Thank you for your recommendations and excellent service. You guys set the standards for Nashville vibes!

There are lots of places to see in the area.

Great premises throughout, the staff could not have been more accommodating and the nightly social hours were a treat!

Modern Dirty dishes left out, dated gym and pool facilities

The close location to Vanderbilt. We were locked out of our room for hours one night because their key fob didn't work. The property isn't clean. Our sheets were't clean and the furniture in the entire hotel is stained and tired. The floors are also dirty. One night we woke up to a crazy fight in the hotel hallway outside our room and we couldn't go to sleep until 3am.