Artezen Hotel

Super convenient location so close to any public transportation you might need. A very friendly staff that went above and beyond whenever we had a request or need (especially Danny and everyone at the front desk). Our hotel room was nicely appointed, spacious for NY standards, bed had high-quality sheets and was pretty comfortable, and modern bathroom with nice shower and C.O. Bigelow products.

Charged for amenities that we did not use (charge is automatically added). Construction in lobby woke us at 0745. Staff were not sympathetic to the inconvenience.

Stayed twice over two weeks and both times I was woken by construction in the lobby area. Both times no apologies were given or any compensation (like removing the $16 amenity fee for two bottles of water and 2 small bags of chips). Additionally, I was not told that I would be charged for the "amenities" otherwise I would have used them. The hotel overall is lovely, but it's run by kids who don't know much about customer service.

Exceptional

helped us unload car when pulled up on the street. room is nice, bed comfortable, shower good pressure, quiet street noise

Clean room and great a/c.)

bed bugs and tv didnt work

I liked the location, I like the Financial District. The rooms were a decent size. The bathrooms were very small.

The location was really great. Located by the 9/11 Memorial. Room was clean. Liked that the hotel was smaller compared to other hotels so we didn’t have to walk a mile off the elevator to get to our room. Staff was very helpful in arranging a car for us to get back to the airport in the early morning hours.

I had a be try pleasant stay at Artezen and appreciated the friendliness of the staff, the cleanliness of the room and how convenient it was to the subway. There is a plethora of restaurants and stores with easy access with walking. I highly recommend this establishment.

Superb

Amazing experience with my family is very kids friendly.

The room is cute. Bathroom is clear and modern. Enough spacious. In general silent room to get a calm night. So staff was polite and everything ok. It has very small windows, but it is normal for NY as I’ve known

Great place to stay. Everyone was friendly and helpful. Location was perfect - close to the subway station and to the 911 memorial. Easy walk to the ferry, as well.

Room was very clean and comfortable. The location was great, very close to two subway stations. Although we did have to pay $16 extra/day, they did provide us with room service and fresh bottled water daily.

Always an amazing time. The room is super clean and tended to so often. I highly enjoy the water they provide everytime they clean the room!! The staff was very attentive with my room mixup as well. Switched me from the deluxe king to the premier ASAP as I did book a premier

Fabulous staff! Truly exceptional-every staff member greeted us morning and night. Front desk asked if they could help with anything. Doorman was so professional and polite! I absolutey loved your staff.

Great stay

Great boutique hotel, thoroughly enjoyed our stay

Staff was great - warm welcome and professional The thoughtful provision of amenities and the quality of the room were excellent Higher floors are likely nicer. Room size is sufficient but not luxurious