Holiday Inn New York City - Wall Street by IHG

Room was clean, very small, but clean.

The place was not clean, and there was no hot water. It was a horrible experience.

None of the hotels offered us ladies any help when we checked in. Hope there'll be staff to assist next time.

Exceptional

It was amazingly bad experience with such a small den room and staff that never picks the phone. I will never stay or recommend here. Absurd SUPER high price of above $300 when such hotels do not deserve even $50 type payment for a night. NOT FOR FAMILY. BEWARE..... Name is deceiving. No where near other holiday inn name stake....

The hotel is not very generously staffed. On the first night, we found that the hotel safe was missing batteries. The person at the front desk said that they could not leave their post to get us batteries from their storeroom and there was nobody else on site. I went out and bought my own set of batteries. The second night, we suddenly had a sharp smell in the room that seemed like burning plastic. The front desk said that they didn't have anyone qualified to assess the situation and moved us to a new room. The climate control system in the new room was not responsive, so I went downstairs for help. They sent up someone with me, but the person said that they did not speak English and only Spanish. I'm not sure what they do if there is a really big problem. The hotel facilities themselves appear clean, but left me with the impression of heavy chemical cleaners. The air conditioning units did not look like the vents had been regularly cleaned and the air quality felt noticeably less than what I typically want in a hotel room. The elevator has likely seen a lot in its days from the looks of it. You could do worse in New York, but you can definitely do better.

Cramped up room with no space to walk.

Clean room , nice staff , would go again.

I immediately reported the incident to the front desk. However, instead of taking the matter seriously, the hotel staff repeatedly delayed addressing the issue and essentially ignored my complaint. Over the course of two days, I raised this issue four or five times with two front desk employees as well as the manager. Initially, I was told that they needed to speak with the housekeeping staff. Later, their response was essentially that since none of my belongings appeared to be missing, there was nothing further to address. This attitude is completely unacceptable. The fact that nothing was stolen does not excuse the hotel from its responsibility to ensure the security and privacy of a guest’s room. Only after I repeatedly followed up four or five times over two days did the hotel reluctantly offer a vague and inadequate solution: a two-hour late checkout. This response does not come close to addressing the seriousness of the incident or the way my complaint was handled.

Good

Good

Superb

Location

Location reduced bedrooms and bathroom. Hallways had a strong food odor.

Location Did not have all amenities listed, 3 people in the room however included breakfast was for 2 only Room very small

Good service

Very good

Bad

Poor

Nothing Bathroom smells, congested room, and worst breakfast