Fairfield Inn by Marriott New York LaGuardia Airport/Astoria

As soon as we arrived to our room, we were hit with a musty smell. We opened the window and left for the night. Came back 5 hours later still was the same. Went to front desk a few times that night about issue, but nobody was at the desk. I will be calling h Expedia about this.

We had a great stay. Three front desk clerks were great. I will definitely recommend this hotel. And the breakfast was a big plus!!!!!

Good

Liked the location, not far from destination’s. The subway was a 10 minute walk. Room was clean. The breakfast helped get the day started. Staff were all helpful. Thank you for an awesome stay.

Not dure

Honestly this was an ideal location for a stay to visit New York. There is a good pizza joint down the street, its about a 15 minute walk to the nearest subway, they provided transportation to the airport, and the breakfast was a great value. It doesn't have the greatest view but if you wanted to something with a great view it isn't going to come cheap so don't expect that. The rooms were great, clean, and the staff was super helpful.

Clean room

Our stay at the Fairfield Inn LaGuardia Airport was overshadowed by an unacceptable incident caused by unprofessional and poorly trained front desk staff. Late one night, our room keys suddenly stopped working. What should have been a simple issue turned into a three-hour ordeal from midnight until approximately 3:00 a.m. During that entire time, we were locked out of our room with no access to our belongings. Rather than handling the situation professionally, the front desk staff repeatedly attempted to force the door open using a metal clothes hanger through the gap under the door, an approach that was both ineffective and concerning. The staff also delayed contacting the general manager, despite it becoming clear that they could not resolve the problem themselves. The general manager never came to the hotel, and the issue was ultimately resolved remotely over the phone several hours later. To Marriott's credit, we were refunded for the night in question. However, that does not make up for the stress, exhaustion, and inconvenience we experienced. After finally getting into our room around 3:00 a.m., we lost the entire following morning recovering from what should never have happened. I hope the hotel can resolve this situation for the future. Other than that, we had a good stay!

Our stay at the Fairfield Inn LaGuardia Airport was overshadowed by an unacceptable incident caused by unprofessional and poorly trained front desk staff. Late one night, our room keys suddenly stopped working. What should have been a simple issue turned into a three-hour ordeal from midnight until approximately 3:00 a.m. During that entire time, we were locked out of our room with no access to our belongings or my wife's pain medication. Rather than handling the situation professionally, the front desk staff repeatedly attempted to force the door open using a metal clothes hanger through the gap under the door, an approach that was both ineffective and concerning. Even more disappointing was the dismissive and rude attitude shown toward my wife while she explained that she urgently needed access to her medication. The staff also delayed contacting the general manager, despite it becoming clear that they could not resolve the problem themselves. The general manager never came to the hotel, and the issue was ultimately resolved remotely over the phone several hours later. To Marriott's credit, we were refunded for the night in question. However, that does not make up for the stress, exhaustion, and inconvenience we experienced. After finally getting into our room around 3:00 a.m., we lost the entire following morning recovering from what should never have happened. I hope the hotel can resolve this situation for the future. Other than that, we had a good stay!

Our stay at the Fairfield Inn LaGuardia Airport was overshadowed by an unacceptable incident caused by unprofessional and poorly trained front desk staff. Late one night, our room keys suddenly stopped working. What should have been a simple issue turned into a three-hour ordeal from midnight until approximately 3:00 a.m. During that entire time, we were locked out of our room with no access to our belongings or my wife's pain medication. Rather than handling the situation professionally, the front desk staff repeatedly attempted to force the door open using a metal clothes hanger through the gap under the door, an approach that was both ineffective and concerning. Even more disappointing was the dismissive and rude attitude shown toward my wife while she explained that she urgently needed access to her medication. The staff also delayed contacting the general manager, despite it becoming clear that they could not resolve the problem themselves. The general manager never came to the hotel, and the issue was ultimately resolved remotely over the phone several hours later. To Marriott's credit, we were refunded for the night in question. However, that does not make up for the stress, exhaustion, and inconvenience we experienced. After finally getting into our room around 3:00 a.m., we lost the entire following morning recovering from what should never have happened. I hope the hotel can resolve this situation for the future. Other than that, we had a good stay!

Breakfast is great. Shuttle to airport is great. Room was terrible with bad smell all over and AC is not worked at all. We were told that the Maintenance team is already left by the time we checked in and noticed these

The room was clean, the view was great, the staff super friendly. The breakfast was hot. Would definitely stay here again. The bed was really comfortable I slept really well.

Superb

Nothing

Exceeded my expectations heavily as I’d never been to New York before. From the jump the staff was so welcoming and accommodating in all ways. Best customer service I’ve received at any hotel. Especially Mikey who was very welcoming and friendly. If I come back to queens I’m coming back to this hotel. Room was great but customer service just blew it out the park.

The smell wafted into my room during both the day and night, which made my stay very uncomfortable. It is truly disappointing that this issue was not properly managed or monitored, as the rest of the service was decent.

Unfriendly staff, when I requested to stay another night even though I am a member of Mariott Bonvoy the staff didn’t try to put me on standby, just in case someone cancel the booking. Overall very bad experience

Friendly and helpful staff. The included breakfast is very hearty!

Exceptional

Bed was super comfortable, decent location, close to airport with airport shuttle. Staff friendly and helpful. Placed in a lower level basement room. Walls seemed very thin as you could hear people in the hallway and adjacent rooms arriving to their rooms and having conversations late at night.