Henn na Hotel New York

Very central and clean, stuff is amazing.

We arrived New York in early morning on 3rd of August with an overnight flight.The front desk staff was very helpful and try every possible to make the room available. He looks like Japanese but I forgot his name. We appreciate his assistance and service.

Location Rude staff, no water or coffee in the room, difficult check in process. They kept us waiting at 2 am in the morning when we were checking in because there was a credit card issue. I asked them to pay for that night cash as we were so tired and kids fell asleeping in the lobby they said double price for that night. And attitute of the women at the check in desk was unrespectful. She acted like we were not gonna pay and asked me to contact booking at 2 am in the morning.

Staff was wonderful the entire time

Great location. Spacious rooms. Confortable beds.

Very good location, 5min walk from Penn Station. Extremely clean, convenient bed and big enough bathroom. A lot of sightseeing at walk distance No space for 2 big suitcases though it is double room. One chair and not enough dedicated place for luggage.

Exceptional

Great location, close to main city attractions.

Good

The staff was wonderful. Everyone was friendly, accommodating, and quick to respond whenever we needed assistance. We also loved having a phenomenal Japanese sushi restaurant attached to the hotel. The location was a huge plus, with Madison Square Garden only about a five-minute walk away and Times Square, shopping, restaurants, and plenty of other attractions nearby. The Jurassic Park dinosaur in the window was a fun touch and gave the hotel some personality. We also enjoyed the second-floor lounge area, which was a great quiet space to catch up on work, read, listen to music, or relax. Our room had a few maintenance issues when we arrived. Both the bathroom sink and bathtub were clogged, and for the first two nights the air conditioner rattled enough to make sleeping difficult. The staff responded immediately when we brought these issues to their attention and gave us a discount for the inconvenience, which we appreciated.

Very good

Friendly staff, clean and comfortable rooms and fancy Japanese toilets. Had ice/water station on our floor so that was nice but apparently not on any other floors.

I will only stay at this establishment when I visit New York. these staff treated me like family and helped me in ways that cannot be explained after I sustained an injury while I was on my trip. This is the place to stay if you are going to be attending an event at Madison Square Garden and the entire experience was impeccable!

Overall, the room offers good value for the price. Unfortunately, our room had a very bad smell, which affected our stay. This is not a matter of personal preference—regardless of whether a room is small, large, simple, or luxurious, it should at least smell fresh. The odor was strong enough that it’s hard to understand how housekeeping didn’t notice it before our arrival. A disappointing issue that could easily have been avoided.

Very helpful staff

Exceptional

Central location, spacious and clean rooms.

Location, staff, comfort of room, Japanese toilet Paper cups instead of glass glasses, tv streaming was not user friendly

Very good

Location, room. View from the window