Hilton Garden Inn New York/West 35th Street

The man at the front desk should not be employed anywhere that involves human interaction. Rude and condescending.

Staff was super nice and helpful!!

This was my second time staying here and it was just as great as my first stay over a year ago. The location is convenient and staff is super nice and welcoming. Definitely recommend!!

El Hotel está muy bien ubicado. Habitaciones muy limpias y silenciosas. Tiene un pequeño bar pero atiende un señor que te brinda una excelente experiencia. Pedí transporte al aeropuerto desde el counter y me dieron un servicio cinco estrellas a un precio mucho más barato que otras opciones de transporte. Todo muy bien. Cuenta con una mini tienda con cosas básicas las 24 horas.

i keep coming back ! the staff and location are the best!

Room was clean. Beds were comfortable. Room was decent size for NYC. Staff were friendly and helpful. Hotel is in a very convenient location. Felt safe. Ugly building. "Free breakfast" was weird as only a few items were free. If you are used to a usual free breakfast buffet this is not it. Not much to the hotel other than rooms. Expensive.

Exceptional

Clean rooms and staff was great!

Very good

Location. We've stayed at this Hilton before and we had a better room so I felt safe staying here again. A moldy room. The room smelled strongly of bleach when we checked in. Hotel rooms are very rarely cleaned with bleach and that should have been a tip-off. We woke up everyday with increasing congestion and swollen eyes. By the 3rd day we were getting sick. On the fourth day we could smell the musty odor in the room especially the closet. It became obvious that they tried to disinfect the mold and disguise the odor with the bleach.

Great location, friendly & helpful staffs

I found it easy to maneuver and locate, it was really comfortable and lovely. Every employee I interacted with was kind.

The hotel is a good choice, well located, clean, daily room cleaning. The staff is exceptional - the best I've had in a long time. They are knowledgeable, helpful, patient, and personable - one staff member - woman named something like Taikela - that is very wrong, but hopefully close enough to know who I'm talking about! She was at the front desk last night (Monday) and this morning (Tuesday). She stands out based on her consistently going beyond the call of duty to help in a very patient and pleasant way.

Great location. Quiet despite location and staff very helpful

Superb

Stuff was great and helpful. The hotel was generally good, but it looked a little worn and dated. The air conditioning worked well, but it was very noisy. I had to turn it off before going to bed, and I can’t imagine how guests manage during the summer months. The soundproofing between rooms was also poor. A family with children was staying in the room next to mine, and I could hear almost every word they said. But the most disappointing part was the breakfast. There was no freshly prepared food at all, just reheated frozen items. I certainly didn’t expect this from a Hilton hotel.

The beds and pillows are wonderful

Clean and well appointed rooms, location was perfect for midtown and accessing the rest of the city. Empire State views were definitely a bonus. Subway very close by which was great. Penn station also very close for airport transfer. Breakfast being included was handy. Staff all friendly and happy to help. Nothing really-air con was a little loud and blasted out the cold! Didn’t think we’d need in October!

Convenience

The staff is soo cooperative and friendly. Its my regular stay hotel for business and pleasure travel.