Best Western Premier Herald Square

Great experience! You should try this place.

Convenient location, and the staff was friendly and accommodating.

Very small room Did not appreciate $5 per bag charge to hold our bags for a few hours

The people at the front desk were very nice when I arrived. However, when I got to my room, a man was in there saying he was fixing something. That night when we got back the air conditioning was broken. The man that came to check it was very nice but couldn’t fix it and instead gave us a giant fan. He also said we could have free breakfast the next morning. When we went to claim our free breakfast the woman behind the counter argued that I could only take 1 item for the two of us and only regular coffee or juice. In the end she wound up giving us 1 hot chocolate and 1 iced coffee with nothing in it but she clearly wasn’t happy about it. Overall the stay was just ok and we won’t be back.

I stayed in room 804 from September 15–18. After the first night, I noticed several very itchy bites. After the second night, many more appeared in clusters. I took photos and reported the problem to the front desk at checkout. The hotel refused my refund request. I also had to take precautions with my clothes and luggage because I was worried about bringing insects home. This was a very uncomfortable and stressful experience, and I’m disappointed with how the hotel handled it. I would not stay here again and wanted other guests to be aware before booking.

Cleanliness and position Noise, price for a basic, no frill hotel

Pretty good stay! Location is convenient

Location.

Nice hotel, well maintained great location, friendly and helpful staff and, at least at the time, lower cast than nearby hotels of similar category.

I love it very clean and nice I recommended that to you ❤️ I will come next time Thank you

I recommended that to you ❤️ I will come next time Thank you ?

The hotel is located close to the Empire State Building, making it an excellent location for tourists. Within a 5-minute walk, there are several subway stations, as well as numerous attractions that can easily be reached on foot, including the New York Public Library, Grand Central Terminal, Bryant Park, and the Empire State Building. The breakfast served in the hotel café was very good. Daily housekeeping was of a high standard. Although the room was not particularly large, it was clean and comfortable. The view from the window overlooking the main street was beautiful. The reception staff were very friendly and helpful. We would gladly choose this hotel again during our next visit to New York. Additional fee for luggage storage - in my opinion, luggage storage should be provided free of charge on both the day of arrival and the day of departure. Due to the hotel’s central location in Manhattan, street noise can be heard particularly at night and in the early morning, even on the 13th floor, including garbage trucks, emergency vehicles with sirens, and other street activity. This may be a minor inconvenience for some guests, but it did not bother us, as after a full day of sightseeing, you can sleep well almost anywhere.

Exceptional

The location couldn't be better. Staff was friendly and beds were comfy. Easy access to subway stations to get you anywhere in town. We went for a show at MSG and it was perfect to walk to.

Very good

It was walking distance from train station to times square empire state and other attractions. The staff were so friendly and accommodating even guide us how to get to our New Jersey Hotel there was no free breakfast

Excellent location

Excellent front desk staff!

Wonderful location. Great staff.

The place is clean. The staff are all okay. But it is good for only one night stay. It is not for a vacation There is no free breakfast, not even a coffee pot in the room no microwave. You have to go out of the hotel for everything you want. The only thing they provide is the room and toiletries.