Embassy Suites by Hilton New York Manhattan Times Square

The room was poorly maintained. Discrepancies included a sticky entrance door with a defective dead bolt, A cabinet door for the refrigerator which didn’t close properly, a show head which did not redirect so it sprayed cold water on you when you turned it on prior to warming, a show door which leaked, a vanity faucet rotated out of position, a hair dryer which was defection with no warm or hot air.

Very nice, but the silly tv wouldn’t turn on. Actually had a staff member come up, work some magic, after he left, it shut off and wouldn’t turn back on. I didn’t want to call again late at night… But the view outside helped.

Whatever

The breakfast was excellent, much more than we expected. The omelets were very good. The orange juice was much better than the average hotel. The location was also quite good. Close to a subway station. The staff was very friendly and helpful, especially Kareen, Shantel and Adam. The coffee in the room was good. But the coffee in the dining hall was only mediocre.

The room was clean but small. We didn’t take advantage of the amenities, however I liked the happy hour welcome for residents. I would come back most definitely.

The location was perfect to everywhere we wanted to go and everything we wanted to do. Breakfast was superb as usual and the drinks reception really adds to the trip. Except for one moment when we arrived the staff were fantastic, especially the breakfast and drinks reception staff. Couldn't fault them. On arrival (29th October) the male at the front desk rushed us and was quite rude. We have stayed at Embassy Suites in Chicago and just wanted confirmation on if our rooms would be stocked with drinks and snacks like there. I wish I hadn't asked. We'd booked 2 rooms and went two days without coffee for our machines in both. I approached front desk (same male) about it but it took another day for us to get stocked

Convenience location Breakfast happy house shuttle to airpor Elevators slow

Accommodating and pleasant staff. Rooms are clean but average. Pillows are not great - you need about 3 to equal one decent pillow. Location is really good and I suppose that’s part of the hefty room rate.

Good Location. Room size fine.

As we expected, the rooms in manhattan are small. We went by the photo of the room we were getting and there wasn’t the divider that we saw in photo. Three adults. A daughter ( who guided us thru NYC) and Mom and Dad. All of us woke up at different times and the divider would have been a little more convenient. We enjoyed our stay.

En nuestra habitación falló realmente el servicio de ¨housekeeping¨- no limpiaron la habitación, además ya tenia tiempo que el polvo estaba en los muebles y no lo han limpiado. El personal en recepción, restaurante todo muy bien, ubicación excelente, pero definitivamente esperaba más cuidado en la limpieza! No es cualquier hotel - es la imagen de HILTON...

Definitely has gone down hill within the last year. They gave us stained sheets and holes in the blankets. Bathroom was gross and the food wasn’t as good as it normally was. Elevators kept getting stuck it was very sad to see.

We had a wonderful stay at this hotel! The cleanliness was outstanding, with the rooms and common areas kept spotless and well-maintained. The location is excellent, making it easy and convenient to get around and explore nearby attractions. The breakfast was delicious, fresh, and offered a great variety of options to start the day. The staff were also welcoming and helpful, making the entire experience even more enjoyable.

They need a little more oversight into checking damaged rooms and maintenance of the hotel itself. I would most likely not stay here again. The staff was kind but the property needs love.

Property is in a great location. Walking distance to both Penn station and Grand Central Station (Penn is closer). Walking distance to Madison Square Garden also.

It was nice staying there even just chilling watching movies.

Excellent stuff, attentive, prompt, effective stuff with no exceptions. Great service, great breakfast, complement drinks and snacks One minor issue- smth wrong was with our sink in the bathroom , it was constantly clogged

The hotel was run down. We had a room for 3 and only had bedding for two people. The door was rotted and falling apart and the glass door on the shower didn’t close. The room was very bare bones and not luxurious by any means for the price that we paid for this room.

Perfect place to stay . Rooms were a little on the smaller size but very clean . Breakfast was good and the staff were very friendly . In a great location to get around the city .

Our family of three enjoyed our stay. The hotel was a short walk from 6th avenue shopping, Time Square, and Broadway. The room was clean, breakfast was wonderful, and the staff was very accommodating.