Refinery Hotel

Very good

Lovely hotel with great staff and impeccable onsite amenities. Can’t wait to stay there again.

Passable

Good location near the Empire State Building, with a fabulous roof-top restaurant and bar. We also enjoyed the early evening jazz performance in the lobby bar one night, although this was not available every evening.

Check in was a bit lackluster to say the least, no amenities explained, no real welcoming feeling.. The doorman was great but the person that checked us in gave us a room on the second floor that reeked of dog urine. After we went down and complained about it, they switched our room to a higher floor, which we had requested initially and which was not offered to us until we got into a dirty room.

Poor

Exceptional

They were always quick to clean our rooms and provide us with anything we might need in our room. Also it was me and my three sisters, and there was plenty of space.

Great location for Broadway, MSG & Central Park. Stylish boutique hotel with great staff. Wished could get into amazing jazz bar easier!

The rooms are very spacious and feel large due to the high ceilings. We slept well as it was very quiet too! Our rooftop reservation was cancelled due to a private event; however, they rebooked us an another amazing rooftop nearby! Our stay was exactly what we were looking for in NYC. Thank you!

The location was good. The rooms were good sized. I didn’t care for the shower. The temperature could not be controlled and the water only sprayed in a narrow fashion.

Staff at the reception and at the rooftop were excellent. I wish room was cleaner, for that price it should be more clean.

The hotel was a great location, close in proximity to lots of attractions and easy to have as a home base. The space of the room was great, didn't feel on top of each other and gave us the flexibility we needed. A few details about the room could have been better. There was no refrigerator in the room, which we always appreciate when traveling and have come to expect. Some noise from stress but overall pretty quiet room.

Great!

Julien at the front desk was so accomodating, and really made our stay special. The hotel also gave us some added perks as we were celebrating 3 60th birthdays. From the Breakfast staff, to the front desk staff to the doormen we felt extremely valued! Excellent hotel property when staying in NYC!!! Walkable to just about everything and away from the noise of Time Square. Thank you for a lovely stay!!!

Excellent service, the rooms were immaculate and the staff and housekeepers were phenomenal!

The Refinery is my new favorite hotel in NYC. Great location, quiet, gorgeous rooms, helpful staff, etc. The hotel is close to Bryant Park and midway between uptown and downtown, making it easy to get to all the places I like to go such as Soho, Upper East Side, museums, etc. Our rooms were spacious, beautifully decorated, and quiet. I didn’t use the amenities, but my son enjoyed the gym. Staff was friendly. It was a lovely experience.

*Excellent*, friendly staff; lovely room, great location! Refinery was recommended by a friend and really lived up to the recommendation! Pillows need replacing (too soft and flat), and the elevators are quite slow.

The hotel is in a convenient location and staff is helpful. There is no exercise room. Room was comfortable but expensive for the quality.

The bedding could have been more lux but over all it was a nice stay