Hotel Alameda Highline

The room in comparison to other 4-star properties, was below standard. There was general dampness in the room and it didn’t smell or feel clean as a result. I observed dirts and old soap scum throughout, and woke up with multiple mosquito bites all throughout my stay. I would not return.

The hotel is lovely. There is no gym which was a pity. The staff and cleaning service was exceptionally nice. The bar is very nice. I don't mind music playing when I fall asleep, but if you do mind, there is music from the rooftop club and downstairs club playing on the weekends.

Where do I even start with how horrible this hotel was. AC blasting, no way to turn it down. Shower faucet broken, no way to adjust water from scolding hot. Literally holes in the ceiling of my room. Blackout curtains were on an electrical system and didn’t work so you could literally read a book in the room in the middle of the night. I got in super late and unfortunately didn’t discover this all until it was time to shower and go to bed. At that point, the front desk said there was nothing they could do for me other than “hang a sheet over the window.” This is, at best, a 2-star hotel that is worth maybe $100/night. I had to leave and stay somewhere else.

The hotel waived the facilities fee and provided a fan, which I appreciated, and the staff was friendly throughout my stay. However, the lack of air conditioning was a significant inconvenience, especially during the summer. In addition, the rooftop bar was closed to hotel guests after 7:30 p.m. due to a private event, and one of the elevators was out of service during my stay. On the positive side, the room was clean, and the staff was kind and helpful. My main concern was that several advertised amenities and facilities were unavailable during my visit.

Great location. Perfect boutique hotel

Arrived at the hotel. Only on check-in was I informed that the AC for my room was broken. I was offered a fan, but in 36C heat, that would still be unbearable. I was 'kindly informed' my stay would be refunded but ended up having to fork even more to stay somewhere as it was last minute. Terrible customer service - I don't understand why they couldn't have told me beforehand?

Overall the hotel is comfortable and trendy but the customer service is lacking and infrastructure seems to be crumbling. Good location but I likely will not stay at Hotel Alameda again.

A nice hotel in a great location. However It felt a little sketchy at night to walk down 27th with my 14 yo daughter. The rooftop was often closed for private parties and two nights there were parties in the downstairs that were so loud you could hear the music in the room until after 1am. Lobby coffee was nice. Towels were sparse. You have to ask for more than 1 washcloth. The room was small but clean and nice. It’s a platform bed on the floor. Mattress and bedding were clean and high quality. Blackout shades also helped! If you are older or have trouble getting off the floor, this bed configuration may not be the best for you. Martin was amazing. Awesome guy. Everyone on staff was really great. Overall we would stay here again even with some of the quirks.

Second time staying here! Love the environment and staff.

No HVAC….so no air conditioning! I read a review after my stay that had been written 6 days before my stay here. They said there was no air conditioning! So that means it still wasn’t working over a week later. Why did the hotel not contact me before? I would've looked for alternative accommodation.

The very low beds were difficult to get in and out of.

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My room smelled like mildew. It was a fine room but overall it just didn't feel that clean and I did not enjoy spending time in there. Bed was comfortable. Shower was nicely designed but again, smelled like mildew.

A/C was out while we stayed here and no one notified us or offered any solutions. This hotel advertises a rooftop as an amenity but it was rented out for private parties every day during our stay so we didn’t get a chance to use it. Also the bathroom situation is awful. It’s just glass so you can see into the shower and toilet from the bed with absolutely zero privacy.

The front desk staff was amazing. So helpful and sweet.

AC was broken in my room. Shower leaked into the hallway repeatedly. Front desk claimed someone was coming to fix AC and no one ever did. Charged additional nonsensical facility fees along with 400 dollar incidental charge. Street noise was also bad.

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The room was clean and the staff was polite. NO WORKING AIR CONDITIONER is a deal-breaker. I reported it on Day 2 of my stay -- by Day 5 of my stay there was still no cool air in my room. I stopped by the front desk several times a day for updates and was just told engineers were on Floor 5 working on it. No offer to change to a different floor or proactive information. The hotel is affordable and in a good location, but I won't stay there again.

Good

Very good