Hotel Hugo

Loved our stay at Hotel Hugo! The area is not too loud & just slightly away from the hustle & bustle. But just a couple minute walk& you’re at a subway, busy street to grab a cab, or hop on a main bus line. Close to a Trader Joes was a huge perk! Their rooms aren’t too spacious but they set it up so you don’t feel crowded, with hooks, decent closet, & a decent sized bathroom. I was a huge fan of the water head, & the water pressure was great! Comes with a robe & slippers to help relax after a long day of sightseeing or late night in the city. Bed was very comfortable & linens were clean & soft. They had two different types of pillows too which is great if you have a preference! Loved the kuerig coffee shelf! Came with delicious coffee compostable k cups! I would have that right away until we finally made it out to La Colombe that was super close. They do give complimentary water bottles & loved how on brand they were! Lighting in the room kinda stinks, but luckily we had a partial view & the natural light was awesome! Highly recommend getting a room on the higher levels with a view! But you can always see it from the top floor restaurant or rooftop bar!! That was the highlight of the hotel stay… the staff there & bartenders were so nice & attentive. Drinks are delicious & the few bites we had were just ok. But we came every night because it was just such an amazing view! Elevators were on the fritz a few times but otherwise, no major issues. Can’t wait to come back!

Staff was very friendly and helpful. We enjoyed the rooftop bar and convenience of the cafe.

We loved the staff, the hotel, the bar, the food. Will be back.

Staff was amazing, room was clean and very comfortable, and that rooftop!!!

Overall the hotel is very clean. The staff especially dolly is fantastic. Very helpful ! My downside was the elevators are crazy slow, the bathroom sink doesn’t go down, and the shower takes a little to go down as well.

Nice hotel, room, linens, towels, robe&slippers super clean. Bathroom clean well appointed with great water pressure. , Room was a bit worn. Pullout location of in room coffee maker was inconvenient. Stayed on Halloween night so rooftop bar was closed for party. So good the call to check if your plans include wanting to visit the roofbar. Great location, staff friendly and helpful.

Pros: great bed, bathrobes, daily housekeeping, cool bar and rooftop bar and free coffee. Very good location in SoHo. Not so great: zero assistance with even opening the door while hands r full with suitcases. Doorman usually on his phone. Front desk kinda useless although they did give us water when asked. For a cool bar, snacks late at night, even nuts or pretzels would be good. Towels were worn. And no options on pillows. At 5 feet tall, the pillows made my neck sit at a 90 degree angle. Awful view and very cramped room - but that’s NYC. We would consider going back given the location and cleanliness but gotta figure out that pillow issue!

Hotel Hugo is beautiful, comfortable, and perfectly located, but hands down, the staff made the stay for me. There is something special about being in a space where people actually see you, acknowledge you, and make you feel like you belong. Everyone I encountered was warm, helpful, and genuinely pleasant. Beautiful hotels are easy to find; genuine hospitality is not. The hotel itself added to the experience. I loved being able to take in the city from above—the views give you that unmistakable New York feeling without having to leave the hotel. The rooftop/bar was a great space to sit, have a drink, look out over the city, and enjoy where I was instead of feeling like I needed to immediately run to the next thing. And the location worked beautifully for the way I travel. I walk. A lot. I was able to step outside and actually experience the neighborhood, get where I was going, explore, eat, wander, and come back without the hotel feeling disconnected from my trip. That combination matters to me: a beautiful space, a great view, a location that lets me experience the city on foot, and people who make the place feel good when I return. I would absolutely stay at Hotel Hugo again—and the staff is a very big reason why.

For the first three nights of my stay, the room's AC was not working. Fridge in room was also not working. Staff did not seem to care about fixing situation even after repeated attempts. Housekeeping staff does not respect your "do not disturb" sign. Property only has two elevators and they are really slow.

Great NYC hotel, clean, well located, easy to get around

The AC was down for most of our stay and the staff did very little to help

M

It was probably just our room but the outlets at the desk didn’t work so we had to find space on the walls. The coffee machine is fairly easy to use and yet it gave us some issues too. The staff was super nice. They have complimentary coffee, cold brew, iced tea, and water at their restaurant. The holding fee of $100/day can almost be used like a credit so on the last day when money was tight, we ordered room service and they took it from that incidentals fee. The food was delicious and I have an allergy that they took very seriously to which I was grateful. The bed was super comfortable and overall I’d stay again.

Great stay again, love this place! They had the best welcoming kit for us celebrating our 6 year anniversary. And its a quick walk to SoHo so we took a couple of strolls, super nice staycation. Until next time!

The hotel was clean we booked an upgraded room so our room was a good size for NYC . The hotel staff was friendly. Great rooftop bar. It was off the main center of SOHO but either than that nothing else

Great location. Very walkable and subway right around the corner. Nice rooftop bar with the best views of the city. The room was clean but very small. The gym was less than adequate! 3 machines and a bench with some free weights - not even every weight. So small that it felt crowded with 2 people in it.

Roof top ! Staff could have been welcoming.

Great visit. Rooftop Bar is great. The staff are super friendly.

Location

Good location off of Soho by the river. Good sized rooms and view of Hudson River and New Jersey. Bathroom was very clean good shower but bedroom was full of dust. Bed and linens were very comfy and soft. Nicer to have two bathrobes than one. Bedroom very dusty. Elevators take a long time