Park Lane New York

Terrible 360 degrees. Avoid at all costs.

Poor AC - was very hot and unpleasant in the room . Broken toilet sit

Great location with walking access to mid town and Central Park. The staff were outstanding and really helped make the stay enjoyable. Highly recommend a park view room!

Location Nothing

Park Lane has always been an excellent stay right across the street from Central Park.

Exceptional hotel. Superb service, room, staff, and location!

Especially elevators

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No thanks. Pretty dated.

It was set at 66° the whole time and the temperature would not go lower than 73°. Even at night when the outside temperature was 73°.

The double queen room was spacious by NYC standards The staff were all so nice There is nothing to put your clothes in except a dresser sideways in the closet. The media stand/desk would have been better with drawers rather than shelving

Best location and best view. The service is also great and there is an amazing rooftop.

Location and staff excellent The breakfast on rooftop was disorganized and not included in price of room which was over $500 a night. The music on rooftop was too loud for a relaxing morning breakfast

1. Facilities are absolutely terrible. Hotel is very old. The minimalist design is just not luxury at all. Everything is so old and clunky. 2. Service is terrible: staff isn't cooperative at all and not welcoming. 3. Amenities are absolutely crap. Water isn't provided. Coffee is $35 per night. Hotel just pushes the guest to use room dining and charge insane prices for basic amenities. Gym is very bad and smelly. Not many equipment. And absolutely terrible ventilation. Gets crowded always. 4. Hotel always host something at roof top so its always busy and not peaceful. 5. While location is the only positive, the typical new York noise is very disturbing. Police cars, ambulance, people shouting etc 6. Price was very high considering all of the above. 7. I asked for cancellation they didn't agree, I asked for switching rooms to double queen bed, they charged me like a $100 additional per night. In my view, i would never ever stay here again. Oh and finally, no uber or lyft pick up straight from outside. We had to walk may minutes for location

location it's a lot of money for what you get

Unfortunately many hotels in NYC are in a vertical decline. Park Lane is the perfect example of a hotel that doesn’t care about its decline but maintains exorbitant pricing that’s totally not representative of the services it provides. We are still checked in, spending almost $700 a night just for the dirty window view of the park while the AC is broken, and they have placed in the room a cheap Chinese external unit that’s super loud and doesn’t let anyone sleep at night. Best part? Also the electrical panel of the room can’t keep up and sometimes the electricity goes out when this little AC unit struggles at high. Also since its pipe goes through the window the shades can’t close and you get a blast of sun first thing in the morning. After complaining to the front desk 3 times I was only offered another room with exactly the same problems and no manager ever reached out. Ah, also forgot, the WiFi at least on the 25th floor doesn’t work so forget it if you want the luxury to work from your room. I spend 100 nights a year at hotels for work and all of them half the price of this one and never have I encountered such a thing in the US. Bottom line - Park Lane is unfortunately a tourist trap scam.

great location but rooms need a little more TLC. Also AC worked but not the best

Space Restaurat have to be more confortable

Location!!

Clean and helpful staff. Beautiful lobby