Renaissance New York Chelsea Hotel

If I could give the hotel a zero rating I would. The rooms are so small it is ridiculous. The hotel has a night club on its top floor and they use the hotel lobby and elevator for access. On our first night we returned to the hotel at 10.45 to witness a mass brawl directly outside the hotel entrance. The hotel tried to ignore it and police and paramedics were called. It took us 30 minutes to get into the hotel. I cancelled our 5 night stay and we moved to another hotel the following morning. This is NOT a hotel for families! The street is dirty and numerous homeless are outside. My families safety and wellbeing is a priority and you will not feel safe here!

Breakfast too expensive, room had a leak in the ceiling, small social areas and club next door. Good location.

Location was good

Walking distance to places No microwave or refrigerator in the room and the air conditioning was not that great the air was not cold only coolmaybe low on Freon

Room decor is fun and different for a Marriott :) Fire rescue team coming in for something on the roof bar. Staff were not well informed or very communicative.

Convenient to shopping No refrigerator or microwave or ice machine on each floor had to go to the basement

Rooms were small but the location is great. Would certainly stay here again!

Thank you Thank you

Clean Clean

* There is no free Wi-Fi. You have to pay $9 per day just to send messages, and if you want actual internet access, it’s $15.90 per day. Seriously? Are we in New York City or in some remote village? * The bathroom toilet makes strange noises for about five minutes after every flush. * There is no wardrobe. Yes, serious hotels in New York have wardrobes. This one does not. * Constant noise from the venue/bar upstairs, with people yelling, coming and going drunk at all hours. * There is no minibar or refrigerator in the room. We booked a King Corner Room with City View, supposedly one of the better rooms. It’s ridiculous that you can’t even keep a bottle of water cold. * Rude staff, especially the useless guy sitting near the elevators. I’ll be making a public complaint about him. Extremely rude. I understand you’re unhappy with your life, but that’s not our fault. * Homeless people standing right outside the entrance bothering guests the moment they walk out, repeating nonsense and harassing passersby, while the staff does absolutely nothing about it. Embarrassing. For a hotel that presents itself as a premium property, this experience was completely unacceptable. I would not stay here again and would not recommend it to anyone visiting New York.

Had to ask 3x to get the travel crib that should have been there on check in. Very expensive for what is provided - small room, had to have bar fridge sent up, no water provided each day by room service etc just not a 4 star experience.

Room was clean, hotel/building was very nice, location was solid.

Comfortable beds, friendly staff. Very small rooms. Bare facilities and some advertised offerings not available. Incredibly expensive breakfast. Not the greatest location in NYC, but convenient place to get around.

Everything! Love staying here will stay no where else in NYC!

Smaller than expected

2- No room service after 11pm. Its NYC - room service should be available until 2am. No room service for breakfast either! 3- You cant get into the front of the hotel at night because of the club. It’s loud and annoying. Hotel should have that figured out and have the libr go in the other direction since the business are closed at night 4- room and bathroom is very small. They dont have complimentary water or robes. 5- I wont be going back to this hotel

2. The first day they didn't allow me to have the full breakfast even though I have paid for it. I had to to go through my paperwork to prove it to them for the next day .

I really liked the location. It was easy to get to Central Park as it was down to the ferry. The hotel was clean and staff were nice. I wished we had the chance to go to the rooftop bar but didn’t realize it was only open during certain days and had a dress code.

They didn’t clean unless I call the reception.

We couldn’t get our hop on hop off tickets or free museum tickets because they said they had a falling out with the operator and the manager wasn’t around. Staff very rude and not helpful. Went to get a drink and bar was shut. No tea or coffee