Renaissance New York Chelsea Hotel

My stay was excellent. However the elevators are always busy and I was often waiting about 5-7 minutes every time due to crowdedness and due to them being pretty small. At night one elevator is used exclusively for their rooftop bar so that makes the wait even longer. Everything else was amazing!

There was dust on the cabinets in our room. The air conditioning sound was low, that was a plus. The water pressure of the sink and shower could be better compared to some other hotels in NYC. It would be great to have some toiletries like Qtips and better more plush pillows.

Loved

Loved it! Manager on duty was very nice and hospitable. Restaurant downstairs was delicious, intimate, and the cocktails superb. Spacious room and incredible view of the city.

Great service

Would definitely stay here again. It's located near plenty of shops, restaurants, and not too far from Penn Station. The rooms were clean, spacious enough for a NY hotel room (IYKYK), and the staff was amazing.

Second time staying at the Renaissance. We love it is walking a distance to many restaurants and attractions. Great staffs and the room is very clean.

If I could give the hotel a zero rating I would. The rooms are so small it is ridiculous. The hotel has a night club on its top floor and they use the hotel lobby and elevator for access. On our first night we returned to the hotel at 10.45 to witness a mass brawl directly outside the hotel entrance. The hotel tried to ignore it and police and paramedics were called. It took us 30 minutes to get into the hotel. I cancelled our 5 night stay and we moved to another hotel the following morning. This is NOT a hotel for families! The street is dirty and numerous homeless are outside. My families safety and wellbeing is a priority and you will not feel safe here!

Breakfast too expensive, room had a leak in the ceiling, small social areas and club next door. Good location.

Location was good

Rooms were small but the location is great. Would certainly stay here again!

Very good

Very good

Position. Stop. * The windows have zero soundproofing. You can hear everything, even from the higher floors — actually, it’s even worse up there. * There is no free Wi-Fi. You have to pay $9 per day just to send messages, and if you want actual internet access, it’s $15.90 per day. Seriously? Are we in New York City or in some remote village? * The bathroom toilet makes strange noises for about five minutes after every flush. * There is no wardrobe. Yes, serious hotels in New York have wardrobes. This one does not. * Constant noise from the venue/bar upstairs, with people yelling, coming and going drunk at all hours. * There is no minibar or refrigerator in the room. We booked a King Corner Room with City View, supposedly one of the better rooms. It’s ridiculous that you can’t even keep a bottle of water cold. * Rude staff, especially the useless guy sitting near the elevators. I’ll be making a public complaint about him. Extremely rude. I understand you’re unhappy with your life, but that’s not our fault. * Homeless people standing right outside the entrance bothering guests the moment they walk out, repeating nonsense and harassing passersby, while the staff does absolutely nothing about it. Embarrassing. For a hotel that presents itself as a premium property, this experience was completely unacceptable. I would not stay here again and would not recommend it to anyone visiting New York.

Great location and staff are friendly. Nice view from the 23rd floor. Very slow elevators (they block off 2/4 each weekend for the club that's on premises). Had to ask 3x to get the travel crib that should have been there on check in. Very expensive for what is provided - small room, had to have bar fridge sent up, no water provided each day by room service etc just not a 4 star experience.

Very good

Room was clean, hotel/building was very nice, location was solid.

Everything! Love staying here will stay no where else in NYC!

Comfortable beds, friendly staff. Very small rooms. Bare facilities and some advertised offerings not available. Incredibly expensive breakfast. Not the greatest location in NYC, but convenient place to get around.

Smaller than expected