Hampton Inn Manhattan-Chelsea

Location was good. Beds were not that comfortable.

Horrible hotel would not stay here

Property is going through a remodel. Great price and location. Tv didn’t work but it wasn’t too much of an issue since I wasn’t in the room that often. Staff is amazing though. Was able to check in earlier than expected. Staff was very kind and welcoming . Free breakfast but is an option that i didn’t take advantage of as well. I’m sure once the remodel is complete it will give the patrons a better experience.

Great central location, 23rd street subway station with minutes access to anywhere for $3 each. Super easy to use. It had a clean room and decent, filling breakfast. 3 hot food choices every morning that rotate day by day. Very American and enough to get your day started with the fresh coffee. Staff were top notch! Very very helpful, friendly and super informative. Would stay again!

The breakfast was very poor, the furniture in the lobby on poor condotion, the corridor carpet was all weare out. The hotel is a convenient location

Asked not to be near a room next to the elevator. Jesse from the front desk switched me to 2201 upstairs. The room was at 76 F. I asked maintenance to come in, and they advised they fixed it and it would take 50 minutes to bring it down to 70F. The next morning, it had only gone down to 74F and went up when I took a shower. I called maintenance again, and the front desk advised it was fixed. I told them the unit was leaking and it was still hot in the room. They had maintenance come up and dry out the floor and tinker with the unit. It remained 74F in the room. I called the next morning again and received the same answer. The maintenance guy came in, dried the floor, and advised that he fixed the unit. It still remained 74F the whole night. I then had to ask for a room change because it was so hot. If you are assigned that room, check to see if the unit is leaking. They need to replace it, not just drain it and claim it is fixed. I barely got any sleep the first two nights because I trusted the staff there. Will not stay at this property again.

Unfortunately my stay was just okay. I had to request new towel and wash cloth sets due stains. Housekeeping ended up bringing me yet another stained set. Finally the last set I received, I just chose the best looking towel and wash cloth for use. The tv remote was missing from my room but maintenance did bring it up for me. Overall the hotel definitely could use upgrades. The front desk staff was helpful and apologetic for the inconvenience. If you’re not planning to spend much time in the room, and just looking for a reasonable price and place to rest it’s okay.

Such a great location and the breakfast each morning was an added bonus!

Staff very helpful and warm

Great stay. Walking distance from Penn Station, MSG and trains. Staff were friendly and so helpful!

Our stay was pleasant and we had no difficulties and would stay again, it was good value for the money. Previous years I have stayed at Times Square at a different hotel for a higher price and Hampton Inn was definitely nicer. Staff were all helpful and friendly. I appreciated the drink stand in the lobby after a day out, the free drop off bag storage service before we can check in and the ATM kiosk in the lobby if needed. I thought the dining room was a bit shabby and run down, chairs were peeling and the carpet in general areas on the floors needed changing. The breakfast was well stocked by the staff, did have a basic variety between cooked, cereals, waffles, limited fresh fruit as expected and the hotel room was clean, spacious enough and bright. I also really enjoyed this location.

staff was beyond helpful, got caught up at an even and needed a later check out and they were able to accommodate.

Good

Great budget hotel. Very central and the breakfasts were varied and tasty. The views are nothing to write home about but better than a brick wall. I would happily stay there again based on value for dollar

Great stay!

Very professionally trained staff and very responsive to customer inquiries New York style: rooms a bit small :)

Very good

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Very good