Sheraton Tribeca New York Hotel

I had a very disappointing experience at the Sheraton Tribeca, particularly considering that it operates under the Marriott brand. During our stay, several personal belongings disappeared from our hotel room, including a brand-new pair of shoes still inside their original box and other recently purchased items. We immediately reported the incident to hotel management. However, instead of receiving a clear explanation or reassurance, we were simply told that the housekeeping staff claimed they had not seen anything. When we asked what the investigation involved, we were told that the housekeeping employee had been questioned. No further investigative steps were explained to us. Even worse, nobody proactively contacted us with an update. We had to approach management ourselves to find out what was happening. We were also informed that the security cameras on our floor were not functioning because they were under maintenance, meaning that the hotel could not review the corridor footage. This was particularly concerning from a guest safety and security perspective. What made the experience even worse was the attitude of management. During one conversation, a manager and the housekeeping supervisor began speaking Spanish in front of us, making comments about how strange they found our account of the incident. This felt extremely disrespectful and unprofessional. Despite the seriousness of the situation, we initially received no apology, no satisfactory explanation, and were told that no compensation would be provided. Only after escalating the complaint did the hotel agree to conduct an additional review, without making any commitment regarding reimbursement. I have proof of purchase for the missing belongings, yet the matter remains unresolved. The most disappointing part was not only losing our belongings, but feeling that our concerns were not being taken seriously.

Nice rooms and great location close to the subway, soho, little Italy, and Chinatown. It was great.

Good

Very good

K

Location, view from level 21, clean Problems with the lift, very noisy - needs double glazed windows! One person at reception was mean to her colleague which was not appropriate in front of guests regardless of the reason. Room was warm even with air con. Wifi was confusing - not free ??

Staff were great, bedding was great, location was near to subway so easy to get around and also close to shopping and galleries, quiet location The executive lounge had poor food options and locally not many options for breakfast but otherwise great

The property sign on Canal street is not very visible after dark, very hard to see and can be missed easily. Clean room, outside sounds can be heard all time of the day and I would have thought an hotel would be better sound proofed. Very helpful and attentive staff during breakfast and room service. Clean and secure elevator. Nice roof top on 21st floor.

Remodel was nicely done. Very helpful and professional staff. Would stay again

Great spot for a weekend with dining nearby

Nice hotel, excelent amenities and cleanliness ! Bar staff super friendly!

Very poor

Got a pretty decent price (for NYC) last minute. Rooms were decent and in our case far enough up to be relatively soundproof. Location is pretty convenient. The neighborhood around the entrance is pretty sketchy. Nothing really serious but still not ideal.

Very happy with my recent stay. I will def come back to this property

Great spot between Soho and Tribeca on Canal Street. Easy access to the subway lines. Canal Street can get a bit crowded with street vendors on the weekends.

Habitación impecable, nueva, personal amable, estación de metro cerca!! Si vas a Soho la ubicación es inmejorable, opciones de comida cercana!!

Fourth time at this hotel. Fully refurbished since our last visit. We had a club room with access to the lounge which was fab. Couldn’t fault the hotel at all. Only reason I’ve said good instead of excellent was the street sellers close proximity to the hotel front doors. This certainly has spread along the road and at times I found it very intimidating. It’s not a great look for the hotel. It may put me off returning to this hotel in this location which is a shame.

Amazing!! Would stay again!

Beautiful hotel. Unfortunately on the booking it says there is parking but they don’t have any parking or valet. You have to go park your car in the street in front.

Staff was friendly and took very good care of me during my stay, the location was perfect.